A little bit summary
The content of this summary is a perspective with the best interests of the company in mind.
Wholesale
Goal
Return
Retail
Boxes Area
Repair
This is an index
Specific and necessary requirements
Line Retail
Inventory
Recomendations
Receiving
Goal
Support the Manager to generate ideas for future goals that benefit the internal customer and the company. Guarantee that production and quality standards are met from the proper process, reporting to the Manager any inconveniences, errors and difficulties identified; Review the methods used by the leaders, ensuring that they are complying with the company's standards to maintain their quality
Training Line
April 11
April 3
Start Wholesale
April 11
Start Retail
June 12
Start Return
Start Receiving
April 10
June 10
August
May 5
Finish Wholesale
Finish Retail
Finish Return
Finish Receiving
Retail Leaders Team
Maria Lopez
* Organise FEDEX returns *Create Orders *Asign Orders *Create Manual batch *Organise tasks Wall's *Organise pickers *Organise Bigger area * Shipping Returns*Schedule saturday's pickers
Joseph Rodriguez
Paola Soto
* Break ups*Create Orders*Asign Orders *Create Manual batch *Organise tasks Wall's *Organise pickers *Organise Bigger area
* Break ups*Create Orders*Asign Orders *Create Manual batch *Organise tasks Wall's *Organise pickers *Organise Bigger area
SWOT
+ Info
+ Info
Strengths
Weaknesses
A team bigger, most of the team is experience in the process, the inventory is organized, we have multiple reports that help us process orders in a timely
Missing, extra pieces, extra shipping, disarray, clean, space, connectivity issues, lack of motivation in some
+ Info
Threats
Opportunities
+ Info
To lose money, to lose customers, paying unnecessary payroll
disappear missing, Speed, Shipping effective, picking effective, Efficient packaging, Organisation, Area clean, Area vs. Ubication, TST1 (only process Retail), Connectivity issues
Boxes area
Transforming our space in strengs ...
In multiple conversations with the leaders, the idea or suggestion grew to reuse the space in another way. Does it ring a bell?
+ Info
Retail
Retail Line
Transforming our space in strengs ... our connectivity is our ally...
These area need more free space, some shelves no are lot usefully
+ Info
Retail
Inventory leader
Gonzalo Betancourt
* Organise team *Receive stock from Receiving *Keep the inventory whse ordered *Keep the inventory whse ordered *Receive stock from Return area *Keep all reports ready *Keep continuosly cycle count in all locations
SWOT
+ I nfo
+ I nfo
Strengths
Weaknesses
A good work team, few absences, planning of the day, positive attitude, assertive communication, order and cleanliness in the workplace.
It is necessary that the product arrives to inventory in optimal conditions, in the correct quantities and with its precise identification, for a good inventory management, this area should always receive a delivery note.
+ I nfo
+ I nfo
Threats
Opportunities
Failure to perform quality control immediately upon receipt of the product, proper control and inventory of stored products, proper storage of goods, preparation of orders with ret
Always in search of best practices, assigning tasks according to the skills, qualities andskills and abilities of each of the members of the department, to develop and improve department.
Receiving Leaders Team
Navira Leon
* PURCHASE ORDER (Receive and Create)* email management and routing*Warranties *Language: JG-G (m.gray)
*Break up *Review costs *She supports generate UPC and Serials *Dimensions *Adjustment batch
*TRANSFERS (Receive) *QVC (QVC Returns,Return Scan,Create Physical) *Office calls *Receiving supplies for WHSE and Office
Martin Irorere
*management of the calls that Navira does not make and all the Staff's management*Create UPC and Serials
SWOT
+ Info
+ Info
Strengths
Weaknesses
e-mail response times, organise work, area clean, split responsabilities, follow up on cases pending response,keeping working tools in working order, try to keep every day free area work, the goal is finish the bigger quantity possible ,
we are able to achieve: Increased process efficiency, zero wasted steps, reduced process time,fewer errors,more effective processing, saved time and reduced operating costs, increased profitability
+ Info
Threats
+ Info
Opportunities
The receiving departure operations are a critical part in maintaining the integrity of inventory systems and ensuring the availability of products for customers. Without an effective process and receiving system , items fall through the cracks, are not counted, don't receive adequate inspection, and fail to provide evidence of problems
Inspection is as important to incoming items as it is to outgoing items. It is here, at the beginning of the shipping and receiving process workflow, that problems with vendors, shippers, and other handlers can be found.
Wholesale Leaders Team
Stefanny Alvarez
*Create orders:
Delivery,Pick up,TOFL,DS,Ground International (Fedex-UPS)
*Assign Orders to picker.
*Break up B&H *B&H
*Create Orders *Organise team *Office calls
Martin Irorere
Natalia Contreras
*Create International Labels *management of the calls that Stefany doesn't make and all the Staff's management
*FBA
*Support Stefany
SWOT
+ Info
+ Info
Strengths
Weaknesses
Today we have a team that is well trained in the processes, we have the system, the space and we have all the tools available to do a good job.
Keeping an accurate control of quantities is a key, product handling must be taken with agility but with delicacy and precision.
+ Info
Threats
Opportunities
+ Info
*Erroneous shipment of extra parts on our part (even more so without detecting the error on time) and not receiving them back. Loss of money
A process well done, receive orders on time
Return Leader Team
Jessica Morales
*Receive require to buy accesories for Repair, RP and Returns
*P.O create *Transfer *RW and Stock Transfer process Returns *Wholesale Returns *RMA Wholesale *Distribution team Canada, UPS,USPS, HSN,Fedex Express and Ground Returns. *Manages office phone calls *Order supplies *Assistence, guides and directs the team *Asign tasks to Repairs *Purchase parts to Repair *Retail cancelations *FBA *Customer Returns for Repair Transfers
SWOT
+ Info
+ Info
Strengths
Weaknesses
*Returns management is an important part. Returns can be costly, but they are also an opportunity to improve customer satisfaction and efficiency.
There is a consolidated team, we have implemented a new system, now everyone manages the rehash and return process, workloads are well divided and all processes are covered for a good follow up.
+ Info
Threats
Opportunities
+ Info
Returns can have a significant impact on profitability and corporate image. It is important to understand the costs associated with returns, such as transportation costs and reconditioning costs, and look for ways to reduce these costs.
In commercial relationships, return management is fundamental because repair or credit for timely returns, replacement of damaged items are perceived as part of good customer service.
Before....
Play #1
Loading proyect .....
+ Info
+ Info
Repairs Area
THE ART OF TURNING RUIN INTO CASH
Andrei Fonseca
Carlos Villalba
Specific and necessary requirements
Wall #2 needs to be fixed permanently, small goods are mixed or lost.
Click here
Retail
- Markers
- Knifes
- Gloves
- Boxes # 12*40*12
Inventory
- mobile stations complete and in optimal conditions add 2.
- Gloves
- Knifes
Receiving
- Minimun 1 mobile station
- Other machine tape paper
- Tape gun (4)
- Tape dispenser H-440 Uline
- Gloves
- Knifes
- Rubert bands
- Staples
Wholesale
Recomendations
- we should have a power plant with sufficient capacity that feeds the security cameras in case of failure.
- We must create a Plan B in case the server goes down again.
- We could get someone to buy the pallets that come out in good condition.
Thank you
Returns management can be a challenge, but it is also an opportunity to improve customer satisfaction and company efficiency. By having a clear and well-defined process, performing quality control of returns, working to reduce returns and looking for ways to continually improve your returns process, you can ensure that you are managing your returns effectively.itudeReturns management can be a challenge, but it is also an opportunity to improve customer satisfaction and company efficiency. By having a clear and well-defined process, performing quality control of returns, working to reduce returns and looking for ways to continually improve your returns process, you can ensure that you are managing your returns effectively.
as well we must create a sense of belonging in our teams...concentration, attitudeThe leader must understand the importance of organization , cleanliness transparency in the process of the area, the leader really needs to direct and supervise, show interest in improving the area.
we must create a sense of belonging in our teams... focus, attitude, respect for leaders and colleagues. The team must assume that there is a leader who oversees the tasks and must accept the rules that this leader has to execute the daily activities, each member must perform the process well, it is not acceptable to take excess quantities, you can not take extra quantities and leave them without movement (no challenge to the location), messing up the inventory to meet the objective of the order should not be accepted.
The team has sufficient knowledge of the processes, adequate tools to perform a good task.
In terms of safety, we should place any kind of protection in the area of the inventory shelves, when forklift drivers are placing the pallets in the locations there is an obvious risk for those who work there. It would be very useful to create a Repair section in Ctech, where you can have a better control of the units in Repairs, such as status, movements within the department (when things are sent to RPG), customer repairs, etc. We could implement a testing station for video game products, they are software that have no cost, you only need to adapt a station or space for this.
If i don't have response time effective, we woun't to be effective in my laboral charge, sometimes PO's are on hold awaiting processing for email approval,
we must create a sense of belonging in our teams...concentration, attitude
the leader must reinforce to the team the importance of proper storage, careful handling of all items, correct records in the system, good counting, agility in movements, organization is the key.
the team already knows the processes and is agile
Good training is the key to exit.
The picker should to pick the order with agility, the leader should measure approximate times for the each team, is important the leader know how many average orders for each, must to make sure good process every day, all pickers should to know is obligatory to read the item before to take in your car pick. (all boxes in items indicate de quantity inside the box. The same the people of shipping ...we must avoid the jibber jabber
In terms of safety, we should place any kind of protection in the area of the inventory shelves, when forklift drivers are placing the pallets in the locations there is an obvious risk for those who work there. It would be very useful to create a Repair section in Ctech, where you can have a better control of the units in Repairs, such as status, movements within the department (when things are sent to RPG), customer repairs, etc. We could implement a testing station for video game products, they are software that have no cost, you only need to adapt a station or space for this.
We have to keep our eyes on the prize. Do it with our team, make a difference in each one, motivate them to do their best....All the people who belong to Retail and constantly support this area should have the opportunity to participate on a Saturday as well (the betters, whoever know shipping and picking).
the pay table is too low for the work in this area.
Receiving incomplete product, wrong SKU, visible UPC (when it should be crossed out), mixed product, this generates more delay in the good execution of the inventory work. And possible exposure to product loss
The main objective should be to load, check and store inventory as efficiently and accurately as possible, as well as to ensure that all inventory is accounted for. Some processes are time-consuming, such as going back and forth between the computer and the products to enter data and print labels. This area could handle only mobile stations to improve productivity and also free up valuable space in the area, which can help boost loading and unloading cycles and eliminate bottlenecks in process management. On the other hand the process would be more efficient, if one person starts a task, follows up and finishes it by the same person (this is not applicable); there is no constant follow-up of some pending tasks. People have experience in the process area, it is necessary to take advantage of this and enhance the skills of each member, assign responsibilities and eliminate idle time.
having a knowledgeable team makes us more competitive, more than quantity is quality, we must form efficient teams that give 100% of each one for the daily work. It is important to always maintain the quota of workers in each team (if someone retires...replace them as soon as possible). the leader must place his workers where they perform best
In commercial relationships, return management is fundamental because repair or credit for timely returns, replacement of damaged items are perceived as part of good customer service.The customer's return and complaint should be a tray of opportunities to build customer loyalty. It would be interesting for the Return leader to periodically have the client's rating against the returns realized. This would allow to exercise a little more precision in the return process. We need to improve response times and good communication between us, with Regina and Customer Service, it is important that everyone knows how the process works to be more effective, if we can locate from customer service the reason given by the customer for the return, it allows a more timely review in the operational area (Return). The organization of the area, using very well the spaces allows a better control of the processes for the leader (we are working on this).
*Could they receive the orders just on time? *on the other hand, in the afternoon work is heavier and adjusting the schedule would avoid overtime expenses. *Ctech could add the possibility of having the weight and dimensions of all the products, or an excel, this process demands valuable time in this area.
Since items can be evaluated immediately at this point, there is now sufficient expertise, knowledge and manpower for inspection and processing to provide accurate inventory data, attempts should be made to minimize human error as the main problem at receiving in the warehouse.
We have furniture, equipment, lines, accessories among other things that are available that we can reuse to adapt a better work environment, which will allow us to be more effective and have more control of the area.
it is necessary to demand attention and good execution of instructions to all team members, good attitude to receive indications and changes, the leader must demand compliance with the processes in an adequate manner, we need to comply with the objective of the day without affecting the process of other areas.
The space in the area at the moment plays a role against, it is not easy to have control of the processes with so much clutter and old unmanaged processes. we are working now it
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Transcript
A little bit summary
The content of this summary is a perspective with the best interests of the company in mind.
Wholesale
Goal
Return
Retail
Boxes Area
Repair
This is an index
Specific and necessary requirements
Line Retail
Inventory
Recomendations
Receiving
Goal
Support the Manager to generate ideas for future goals that benefit the internal customer and the company. Guarantee that production and quality standards are met from the proper process, reporting to the Manager any inconveniences, errors and difficulties identified; Review the methods used by the leaders, ensuring that they are complying with the company's standards to maintain their quality
Training Line
April 11
April 3
Start Wholesale
April 11
Start Retail
June 12
Start Return
Start Receiving
April 10
June 10
August
May 5
Finish Wholesale
Finish Retail
Finish Return
Finish Receiving
Retail Leaders Team
Maria Lopez
* Organise FEDEX returns *Create Orders *Asign Orders *Create Manual batch *Organise tasks Wall's *Organise pickers *Organise Bigger area * Shipping Returns*Schedule saturday's pickers
Joseph Rodriguez
Paola Soto
* Break ups*Create Orders*Asign Orders *Create Manual batch *Organise tasks Wall's *Organise pickers *Organise Bigger area
* Break ups*Create Orders*Asign Orders *Create Manual batch *Organise tasks Wall's *Organise pickers *Organise Bigger area
SWOT
+ Info
+ Info
Strengths
Weaknesses
A team bigger, most of the team is experience in the process, the inventory is organized, we have multiple reports that help us process orders in a timely
Missing, extra pieces, extra shipping, disarray, clean, space, connectivity issues, lack of motivation in some
+ Info
Threats
Opportunities
+ Info
To lose money, to lose customers, paying unnecessary payroll
disappear missing, Speed, Shipping effective, picking effective, Efficient packaging, Organisation, Area clean, Area vs. Ubication, TST1 (only process Retail), Connectivity issues
Boxes area
Transforming our space in strengs ...
In multiple conversations with the leaders, the idea or suggestion grew to reuse the space in another way. Does it ring a bell?
+ Info
Retail
Retail Line
Transforming our space in strengs ... our connectivity is our ally...
These area need more free space, some shelves no are lot usefully
+ Info
Retail
Inventory leader
Gonzalo Betancourt
* Organise team *Receive stock from Receiving *Keep the inventory whse ordered *Keep the inventory whse ordered *Receive stock from Return area *Keep all reports ready *Keep continuosly cycle count in all locations
SWOT
+ I nfo
+ I nfo
Strengths
Weaknesses
A good work team, few absences, planning of the day, positive attitude, assertive communication, order and cleanliness in the workplace.
It is necessary that the product arrives to inventory in optimal conditions, in the correct quantities and with its precise identification, for a good inventory management, this area should always receive a delivery note.
+ I nfo
+ I nfo
Threats
Opportunities
Failure to perform quality control immediately upon receipt of the product, proper control and inventory of stored products, proper storage of goods, preparation of orders with ret
Always in search of best practices, assigning tasks according to the skills, qualities andskills and abilities of each of the members of the department, to develop and improve department.
Receiving Leaders Team
Navira Leon
* PURCHASE ORDER (Receive and Create)* email management and routing*Warranties *Language: JG-G (m.gray) *Break up *Review costs *She supports generate UPC and Serials *Dimensions *Adjustment batch *TRANSFERS (Receive) *QVC (QVC Returns,Return Scan,Create Physical) *Office calls *Receiving supplies for WHSE and Office
Martin Irorere
*management of the calls that Navira does not make and all the Staff's management*Create UPC and Serials
SWOT
+ Info
+ Info
Strengths
Weaknesses
e-mail response times, organise work, area clean, split responsabilities, follow up on cases pending response,keeping working tools in working order, try to keep every day free area work, the goal is finish the bigger quantity possible ,
we are able to achieve: Increased process efficiency, zero wasted steps, reduced process time,fewer errors,more effective processing, saved time and reduced operating costs, increased profitability
+ Info
Threats
+ Info
Opportunities
The receiving departure operations are a critical part in maintaining the integrity of inventory systems and ensuring the availability of products for customers. Without an effective process and receiving system , items fall through the cracks, are not counted, don't receive adequate inspection, and fail to provide evidence of problems
Inspection is as important to incoming items as it is to outgoing items. It is here, at the beginning of the shipping and receiving process workflow, that problems with vendors, shippers, and other handlers can be found.
Wholesale Leaders Team
Stefanny Alvarez
*Create orders: Delivery,Pick up,TOFL,DS,Ground International (Fedex-UPS) *Assign Orders to picker. *Break up B&H *B&H *Create Orders *Organise team *Office calls
Martin Irorere
Natalia Contreras
*Create International Labels *management of the calls that Stefany doesn't make and all the Staff's management
*FBA *Support Stefany
SWOT
+ Info
+ Info
Strengths
Weaknesses
Today we have a team that is well trained in the processes, we have the system, the space and we have all the tools available to do a good job.
Keeping an accurate control of quantities is a key, product handling must be taken with agility but with delicacy and precision.
+ Info
Threats
Opportunities
+ Info
*Erroneous shipment of extra parts on our part (even more so without detecting the error on time) and not receiving them back. Loss of money
A process well done, receive orders on time
Return Leader Team
Jessica Morales
*Receive require to buy accesories for Repair, RP and Returns *P.O create *Transfer *RW and Stock Transfer process Returns *Wholesale Returns *RMA Wholesale *Distribution team Canada, UPS,USPS, HSN,Fedex Express and Ground Returns. *Manages office phone calls *Order supplies *Assistence, guides and directs the team *Asign tasks to Repairs *Purchase parts to Repair *Retail cancelations *FBA *Customer Returns for Repair Transfers
SWOT
+ Info
+ Info
Strengths
Weaknesses
*Returns management is an important part. Returns can be costly, but they are also an opportunity to improve customer satisfaction and efficiency.
There is a consolidated team, we have implemented a new system, now everyone manages the rehash and return process, workloads are well divided and all processes are covered for a good follow up.
+ Info
Threats
Opportunities
+ Info
Returns can have a significant impact on profitability and corporate image. It is important to understand the costs associated with returns, such as transportation costs and reconditioning costs, and look for ways to reduce these costs.
In commercial relationships, return management is fundamental because repair or credit for timely returns, replacement of damaged items are perceived as part of good customer service.
Before....
Play #1
Loading proyect .....
+ Info
+ Info
Repairs Area
THE ART OF TURNING RUIN INTO CASH
Andrei Fonseca
Carlos Villalba
Specific and necessary requirements
Wall #2 needs to be fixed permanently, small goods are mixed or lost.
Click here
Retail
Inventory
Receiving
Wholesale
Recomendations
Thank you
Returns management can be a challenge, but it is also an opportunity to improve customer satisfaction and company efficiency. By having a clear and well-defined process, performing quality control of returns, working to reduce returns and looking for ways to continually improve your returns process, you can ensure that you are managing your returns effectively.itudeReturns management can be a challenge, but it is also an opportunity to improve customer satisfaction and company efficiency. By having a clear and well-defined process, performing quality control of returns, working to reduce returns and looking for ways to continually improve your returns process, you can ensure that you are managing your returns effectively.
as well we must create a sense of belonging in our teams...concentration, attitudeThe leader must understand the importance of organization , cleanliness transparency in the process of the area, the leader really needs to direct and supervise, show interest in improving the area.
we must create a sense of belonging in our teams... focus, attitude, respect for leaders and colleagues. The team must assume that there is a leader who oversees the tasks and must accept the rules that this leader has to execute the daily activities, each member must perform the process well, it is not acceptable to take excess quantities, you can not take extra quantities and leave them without movement (no challenge to the location), messing up the inventory to meet the objective of the order should not be accepted.
The team has sufficient knowledge of the processes, adequate tools to perform a good task.
In terms of safety, we should place any kind of protection in the area of the inventory shelves, when forklift drivers are placing the pallets in the locations there is an obvious risk for those who work there. It would be very useful to create a Repair section in Ctech, where you can have a better control of the units in Repairs, such as status, movements within the department (when things are sent to RPG), customer repairs, etc. We could implement a testing station for video game products, they are software that have no cost, you only need to adapt a station or space for this.
If i don't have response time effective, we woun't to be effective in my laboral charge, sometimes PO's are on hold awaiting processing for email approval,
we must create a sense of belonging in our teams...concentration, attitude
the leader must reinforce to the team the importance of proper storage, careful handling of all items, correct records in the system, good counting, agility in movements, organization is the key.
the team already knows the processes and is agile
Good training is the key to exit.
The picker should to pick the order with agility, the leader should measure approximate times for the each team, is important the leader know how many average orders for each, must to make sure good process every day, all pickers should to know is obligatory to read the item before to take in your car pick. (all boxes in items indicate de quantity inside the box. The same the people of shipping ...we must avoid the jibber jabber
In terms of safety, we should place any kind of protection in the area of the inventory shelves, when forklift drivers are placing the pallets in the locations there is an obvious risk for those who work there. It would be very useful to create a Repair section in Ctech, where you can have a better control of the units in Repairs, such as status, movements within the department (when things are sent to RPG), customer repairs, etc. We could implement a testing station for video game products, they are software that have no cost, you only need to adapt a station or space for this.
We have to keep our eyes on the prize. Do it with our team, make a difference in each one, motivate them to do their best....All the people who belong to Retail and constantly support this area should have the opportunity to participate on a Saturday as well (the betters, whoever know shipping and picking).
the pay table is too low for the work in this area.
Receiving incomplete product, wrong SKU, visible UPC (when it should be crossed out), mixed product, this generates more delay in the good execution of the inventory work. And possible exposure to product loss
The main objective should be to load, check and store inventory as efficiently and accurately as possible, as well as to ensure that all inventory is accounted for. Some processes are time-consuming, such as going back and forth between the computer and the products to enter data and print labels. This area could handle only mobile stations to improve productivity and also free up valuable space in the area, which can help boost loading and unloading cycles and eliminate bottlenecks in process management. On the other hand the process would be more efficient, if one person starts a task, follows up and finishes it by the same person (this is not applicable); there is no constant follow-up of some pending tasks. People have experience in the process area, it is necessary to take advantage of this and enhance the skills of each member, assign responsibilities and eliminate idle time.
having a knowledgeable team makes us more competitive, more than quantity is quality, we must form efficient teams that give 100% of each one for the daily work. It is important to always maintain the quota of workers in each team (if someone retires...replace them as soon as possible). the leader must place his workers where they perform best
In commercial relationships, return management is fundamental because repair or credit for timely returns, replacement of damaged items are perceived as part of good customer service.The customer's return and complaint should be a tray of opportunities to build customer loyalty. It would be interesting for the Return leader to periodically have the client's rating against the returns realized. This would allow to exercise a little more precision in the return process. We need to improve response times and good communication between us, with Regina and Customer Service, it is important that everyone knows how the process works to be more effective, if we can locate from customer service the reason given by the customer for the return, it allows a more timely review in the operational area (Return). The organization of the area, using very well the spaces allows a better control of the processes for the leader (we are working on this).
*Could they receive the orders just on time? *on the other hand, in the afternoon work is heavier and adjusting the schedule would avoid overtime expenses. *Ctech could add the possibility of having the weight and dimensions of all the products, or an excel, this process demands valuable time in this area.
Since items can be evaluated immediately at this point, there is now sufficient expertise, knowledge and manpower for inspection and processing to provide accurate inventory data, attempts should be made to minimize human error as the main problem at receiving in the warehouse.
We have furniture, equipment, lines, accessories among other things that are available that we can reuse to adapt a better work environment, which will allow us to be more effective and have more control of the area.
it is necessary to demand attention and good execution of instructions to all team members, good attitude to receive indications and changes, the leader must demand compliance with the processes in an adequate manner, we need to comply with the objective of the day without affecting the process of other areas.
The space in the area at the moment plays a role against, it is not easy to have control of the processes with so much clutter and old unmanaged processes. we are working now it