ANSWERING THE PHONE & TAKING MESSAGES
Learn common phone conversation phrases and use them in a conversation
WATCH THE VIDEO
VOCABULARY
Complete the missing parts
PHONE CONVERSATION PHRASES
ROLE PLAY (Receptionist)
ROLE PLAY "BOOKING A HOTEL"
REFLECTION
EXTRA-PRACTICE
Watch the video
Identify:
Who's the receptionist? Who's calling? What is the reason for calling? Who is the lady trying to reach? What expressions did you listen?
Telephone phrases
- Doctor Martin's office. May I know who's calling, please?.
- One moment please. I will see if he's available.
- May I speak to Mr. Green in the accounting department, please?
- Would you mind calling back in an hour? I'm in a meeting just now.
- Catalina speaking, who's calling?
- Would you like to leave a message?
Complete the missing words
- Good afternoon, RW Design Center, ______ is Steve .- Oh, hi Steve, I'd ______ to speak to Jeniffer García, please - Of course, just a ________ while I see if she's _______... I see that Jennifer is out of the office until _______ morning. Is there anything that I can ______ you out with? - Oh thanks, I _______ think so. I really wanted to talk to her myself. - I understand, _____ you like to leave her a voicemail? Or I would be happy to take down a ________ if you prefer.
VOCABULARY
Taking messages over the phone
- "I would like to" or "I'd like to"
ANSWERING THE PHONE
Catalina
Created on July 7, 2023
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Transcript
ANSWERING THE PHONE & TAKING MESSAGES
Learn common phone conversation phrases and use them in a conversation
WATCH THE VIDEO
VOCABULARY
Complete the missing parts
PHONE CONVERSATION PHRASES
ROLE PLAY (Receptionist)
ROLE PLAY "BOOKING A HOTEL"
REFLECTION
EXTRA-PRACTICE
Watch the video
Identify:
Who's the receptionist? Who's calling? What is the reason for calling? Who is the lady trying to reach? What expressions did you listen?
Telephone phrases
Complete the missing words
- Good afternoon, RW Design Center, ______ is Steve .- Oh, hi Steve, I'd ______ to speak to Jeniffer García, please - Of course, just a ________ while I see if she's _______... I see that Jennifer is out of the office until _______ morning. Is there anything that I can ______ you out with? - Oh thanks, I _______ think so. I really wanted to talk to her myself. - I understand, _____ you like to leave her a voicemail? Or I would be happy to take down a ________ if you prefer.
VOCABULARY
Taking messages over the phone