customer treatment
suspicious customer
You must remain calm, respecting ideas, ask questions, you must look for common points to generate trust, not insist, not contradict.
distrust is present at all times, client who finds fault at all times despite logical arguments, dominant on occasions
customer treatment
controversial customer
Like the previous type of client, this type is distrustful, creates discussions, always wants to be right, preferential attention is needed
listen carefully to complaints without interrupting, do not argue, opt for kindness, try to clarify doubts, pay attention.
customer treatment
know-it-all customer
This type of client has the conviction of knowing everything, proud, with a superior attitude, aggressive at times, demands a lot of attention, looks for defects in everything
Do not deny reason or argue, without making a mistake, show it discreetly, show solutions without offending them, opt for serenity and attention.
types of customers
thorough customer
customer treatment
A client who knows what he wants and is looking for, concrete and concise, few words to address, demands answers that are clear and precise.
demonstrate seriousness and interest, correct and friendly treatment, give precise and complete answers, demonstrate efficacy and safety
8 types of clients are presented based on their personality (Antonio Blanco Prieto 2019)
customer treatment
talkative customer
friendly, talkative, smiling, difficult to express what he wants, with apparent security, you need to be aware of him, he can become annoying
show kindness and keep your distance, get to the point with the customer, keep the conversation going, avoid following jokes, give concrete answers
indecisive customer
customer treatment
shy and insecure client, lacks security, haste to say requests or problems, evasive, postpones decisions, asks for opinions.
needs more dedication, encourage them to state their doubts and concerns clearly, accept a point of view, guide questions, offer few alternatives
impulsive customer
customer treatment
impatient client, without concentration, can backtrack when he was ready to close a purchase, change his mind quickly.
show firmness, argue briefly and concisely, act quickly
customer treatment
rude customer
show courtesy to the client with an assertive attitude, avoid profanity by not taking it for granted, argue without paying attention to their provocations.
jesus alberto gonzalez galvan102609_11
permanently in a bad mood, argues easily, dominant and aggressive, offensive.
tipologia de clientes
jesus Alberto gonzalez
Created on June 24, 2023
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Transcript
customer treatment
suspicious customer
You must remain calm, respecting ideas, ask questions, you must look for common points to generate trust, not insist, not contradict.
distrust is present at all times, client who finds fault at all times despite logical arguments, dominant on occasions
customer treatment
controversial customer
Like the previous type of client, this type is distrustful, creates discussions, always wants to be right, preferential attention is needed
listen carefully to complaints without interrupting, do not argue, opt for kindness, try to clarify doubts, pay attention.
customer treatment
know-it-all customer
This type of client has the conviction of knowing everything, proud, with a superior attitude, aggressive at times, demands a lot of attention, looks for defects in everything
Do not deny reason or argue, without making a mistake, show it discreetly, show solutions without offending them, opt for serenity and attention.
types of customers
thorough customer
customer treatment
A client who knows what he wants and is looking for, concrete and concise, few words to address, demands answers that are clear and precise.
demonstrate seriousness and interest, correct and friendly treatment, give precise and complete answers, demonstrate efficacy and safety
8 types of clients are presented based on their personality (Antonio Blanco Prieto 2019)
customer treatment
talkative customer
friendly, talkative, smiling, difficult to express what he wants, with apparent security, you need to be aware of him, he can become annoying
show kindness and keep your distance, get to the point with the customer, keep the conversation going, avoid following jokes, give concrete answers
indecisive customer
customer treatment
shy and insecure client, lacks security, haste to say requests or problems, evasive, postpones decisions, asks for opinions.
needs more dedication, encourage them to state their doubts and concerns clearly, accept a point of view, guide questions, offer few alternatives
impulsive customer
customer treatment
impatient client, without concentration, can backtrack when he was ready to close a purchase, change his mind quickly.
show firmness, argue briefly and concisely, act quickly
customer treatment
rude customer
show courtesy to the client with an assertive attitude, avoid profanity by not taking it for granted, argue without paying attention to their provocations.
jesus alberto gonzalez galvan102609_11
permanently in a bad mood, argues easily, dominant and aggressive, offensive.