Order Preparation QUIZ
Correct all the questions to find out the picture
start
Order Preparation QUIZ
Correct all the questions to find out the picture
01
After a customer pays for an item, what status will he find in the tracking information ?
Modify order
To ship
Cancel order
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
02
What is the order prepartion time within SLA ?
30 minutes
72 Hrs
48 Hrs
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
03
Can customer cancel order while the status is "awaiting shipment"
Yes
No
Maybe
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
04
When shipment status is "Awaiting Collection" can the customer modify the address ?
Yes
No
Maybe
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
05
At the time of awaiting shipment who can cancel the order ?
Customer, CSR, Tiktok
Customer only
CSR, Customer
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
06
Which system is used to cancel the Order, if the order status is "Awaiting Shipment"?
Seller Center
OMS
ByteHi
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
07
When an order in preperation is canceled by cusotmer, is he eligible for Coupon compensation?
Yes
No
Only Subsidy
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
08
Which of the below is not a reason for seller cancelation ?
Out of stock
Automatically cancelled due to collection time out
Price error
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
09
What is the solution when an order awaiting Collection Exceed SLA?
inform the customer the package has been packed well
Escalated to investigate the reason for delay collection
All of the above
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
10
In the SOP, who will be your best friend to help you with the solutions which you are looking for?
Flowcharts
Red Pin with orange box
Tables with the scenarios
CONGRATS!
You have won 9£ coupon, you can collect it from RUI!!!!!!
START OVER?
Order Preparation Quiz
daniel
Created on June 20, 2023
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Transcript
Order Preparation QUIZ
Correct all the questions to find out the picture
start
Order Preparation QUIZ
Correct all the questions to find out the picture
01
After a customer pays for an item, what status will he find in the tracking information ?
Modify order
To ship
Cancel order
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
02
What is the order prepartion time within SLA ?
30 minutes
72 Hrs
48 Hrs
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
03
Can customer cancel order while the status is "awaiting shipment"
Yes
No
Maybe
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
04
When shipment status is "Awaiting Collection" can the customer modify the address ?
Yes
No
Maybe
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
05
At the time of awaiting shipment who can cancel the order ?
Customer, CSR, Tiktok
Customer only
CSR, Customer
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
06
Which system is used to cancel the Order, if the order status is "Awaiting Shipment"?
Seller Center
OMS
ByteHi
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
07
When an order in preperation is canceled by cusotmer, is he eligible for Coupon compensation?
Yes
No
Only Subsidy
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
08
Which of the below is not a reason for seller cancelation ?
Out of stock
Automatically cancelled due to collection time out
Price error
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
09
What is the solution when an order awaiting Collection Exceed SLA?
inform the customer the package has been packed well
Escalated to investigate the reason for delay collection
All of the above
HIDDEN IMAGE QUIZ
Correct all the questions to find out the picture
10
In the SOP, who will be your best friend to help you with the solutions which you are looking for?
Flowcharts
Red Pin with orange box
Tables with the scenarios
CONGRATS!
You have won 9£ coupon, you can collect it from RUI!!!!!!
START OVER?