Digital Technologies Solve Different Business Problems
IT infrastructure
Process automation
Digital care pathways
Business objective
Value-based care and consumer loyalty
Operational and financial efficiency
Flexible, secure and responsive platforms
Primary accountability
CMO, CHRO, COO, CPHO, CXO
COO, CSD, CXO, CQO, CCO
CIO, CMIO, CSIO, CDO
Diversified revenue; market share and share of wallet; return on digital investment
Modern IT capabilities; transparent spend insights, cybersecurity
Clinical quality; operational efficiency; patient experience
Measure of success
Abbreviations: CCO = Chief Customer Officer; CDO = Chief Data Officer; CHRO = Chief Human Resources Officer; CIO = Chief Information Officer; CMIO = Chief Medical Information Officer; CMO = Chief Medical Officer; COO = Chief Operating Officer; CPHO = Chief Population Health Officer; CQO = Chief Quality Officer; CSIO = Chief Strategy and Implementation Officer; CSO = Chief Strategy Officer; CXO = Chief Experience Officer; IT = Information Technology
