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Which Plan?
Ivinder Virdee
Created on June 17, 2023
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Transcript
Which plan?
Read the scenarios to determine the best plan for your customer
START
QUESTION 01 OF 05
Customer is receiving pension. his rfd is a rise in the cost of living. He has a CC which has recently fallen behind 2 payments. he also has external creditors but is up to date with those at the moment. he is up to date with priority bills. his iex has a negative mdi
Breathing space
payment break
informal hold
QUESTION 01 OF 05
RIGHT!
NEXT QUESTION
QUESTION 02 OF 05
customer has fallen behind on his pln payments. he is also behind on priority bills but has plans in place. he is starting a new job at the end of the month
payment break
informal hold
breathing space
QUESTION 02 OF 05
RIGHT!
NEXT QUESTION
QUESTION 03 OF 05
customer has recently lost his job. he is up to date with priority bills and creditors at the moment but will be unable to maintain these going forward.
payment break
breathing space
informal hold
QUESTION 03 OF 05
RIGHT!
NEXT QUESTION
QUESTION 04 OF 05
customer is behind on his water bill and is waiting for them to call back for an arrangement.
payment break
informal hold
breathing space
QUESTION 04 OF 05
RIGHT!
NEXT QUESTION
QUESTION 05 OF 05
customer is up to date with bills but has not been paid his benefits this month so may fall behind whilst he waits for the payment
informal hold
payment break
breathing space
QUESTION 05 OF 05
RIGHT!
See results
CONGRATULATIONS!
OH NO!
TRY AGAIN