MODULE TEAM WORK, CUSTOMER SERVICE AND LEADERSHIP

MODULE TEAM WORK, CUSTOMER SERVICE AND LEADERSHIP

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What 's TEAMWORK?

CAMBRIDGE dictionary says it is “the activity of working together in a group with other people, especially when this is successful”.

Write down a TEAMWORK definition on your notes

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TEAMWORK IMPORTANT ASPECTS

1. Watch the video 2. Identify the important aspects for you and take notes about them

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TEAMWORK

1. Set an achievable and measurable objective

4. Recognize your and others’ skills and talents

5. Everything you say has an impact, let’s communicate with assertiveness

2. Have trust by delegating and doing a follow-up

6. Everyone plays a role, so get to know your team and use your skills to pursue the objective

3. Your commitment makes the difference

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Think about it!

Watch the video “La actitud”.

Think about the following questions:

• Why is it important to have a good attitude and how does it affect your life?
• What are the main traits of a person with good attitude?

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BAD TEACHER

GREAT TEACHER

1. Makes students feel bored, anxious, or incapable. 2. Does not motivate students to reach their potential. 3. Reads from slides/textbooks without interaction or passion.

1.Motivates students to learn, explore, and reach their potential. 2. Understands student challenges and responds with patience and care. 3. Has a good attitude.

Do you consider yourself as a great teacher? Explain why.

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TAKE IT WITH YOU!:

“A good teacher can inspire hope; ignite the imagination, and instill a love of learning.”

Thank you for your attention!

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