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Anouk- ENG LINE STAFF- Matrix Learning & Development

Meliá

Created on June 12, 2023

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Transcript

LEARNING & TALENT DEVELOPMENT MATRIX

LEARNING & TALENT DEVELOPMENT MATRIX

LINE STAFF

LINE STAFF

LINE STAFF

OPERATIVE TRAINING

SERVICE CULTURE

LANGUAGE SCHOOL

MANDATORY TRAINING

UPSELLING

Online training aimed at ensuring that workers are properly trained and informed about their responsibilities in the workplace

Training on the behaviors that make us different and achieve a uniform expression of the brand identity.

In eMeliáyou will find all the training content on hotel operations to achieve excellence in guest service.

Onsite and online training on strategic upselling tips and techniques for F&B, Reception and SPA.

Language training, available through eMeliá

10

DIGITAL TOOLS

HUMAN RESOURCES

REVENUE ACADEMY

HOUSEKEEPING

F&B

Training to accompany the deployment and implementation of MHI's own tools such as Coupa, Opera Cloud and My Place.

GASTRO BY MELIÁ Online training itineraries through eMeliá according to role::Gastro by Meliá - Restaurant Gastro by Meliá - Bar Gastro by Meliá - kitchen

Revenue Management training to positively impact profitability with the knowledge and skills to drive optimal growth.

Make a difference with these basics of housekeeping, safety, and presentation. rooms and challenge yourself to be the best you can be. Housekeeping by Meliá -Floors.

Program for Human Resources teams with specialized training in eMeliá, digital tools and technical training in each area by its specialists.

LINE STAFF

OPERATIVE TRAINING

LANGUAGE SCHOOL

HOUSEKEEPING

MANDATORY TRAINING

FOOD & BEVERAGE

REVENUE ACADEMY

DIGITAL TOOLS

GUEST SERVICE CULTURE

LINE STAFF

OPERATIVE AUSBILDUNG

HOUSEKEEPING

SPRACHSCHULE

OBLIGATOROSCHER CHECK-IN

FOOD & BEVERAGE

REVENUE ACADEMY

DIGITALE WERKZEUGE

GUEST SERVICE CULTURE