FACTORY ESCAPE GAME
start
Interpreting Protocols Mission
THE MISSION
Solve the problems with your interpreting protocols knowledge to save the base.
THE base
Find the clue you need to keep moving forward
QUESTION 1/3
Interpreter's ID
What information do we give only to the provider in our introduction?
Interpreter's name
QUESTION 2/3
Speak in short sentences
This is an optional part of the introduction:
Everything will be confidential
QUESTION 3/3
Everything will be interpreted
This is an optional part of the introduction:
Speak with a slow pace
THE base
Find the clue you need to keep moving forward
QUESTION 1/3
Is there anything else I can help you with?
What is the first thing we say once the call comes to an end?
Thank you for calling
Interpreter's ID
QUESTION 2/3
True
We must remind the patient/customer to rate the call.
False
Only in some cases
QUESTION 3/3
In the third person
When we intervene we start speaking...
In first person
In short sentences
the base
Find the clue you need to keep moving forward
QUESTION 1/3
Resume interpreting right away
After we intervened and requested something we must...
Inform the other party what we were asking for
Ask the other party to resume speaking
QUESTION 2/3
Disconnect from the call
When we have a patient/customer who is mentally ill we can...
Let the provider know that we can't interpret
Use the third person and be clear
QUESTION 3/3
When you feel tired and if you are confused
You could also switch to the third person for...
Children, emergencies and if you feel traumatized
Any situation in which you want to
the base
Find the clue you need to keep moving forward
QUESTION 1/3
15 minutes
5 minutes
How long is the basic hold protocol?
20 minutes
10 minutes
QUESTION 2/3
Turn off your camera and microphone
Turn off your camera but keep the microphone on
When you are on hold you must...
Turn off your microphone but keep the camera on
None of the above
QUESTION 3/3
Disconnect right away
Inform the patient/customer and then disconnect
If the provider does not come back in time we must...
Transfer the call to another interpreter
None of the above
the base
Find the clue you need to keep moving forward
QUESTION 1/3
Accept
Deny
If the provider asks you to stay on hold for 15 minutes you must...
Ask for kudos
None of the above
QUESTION 2/3
Deny
Accept
If the provider asks you to hold several times during the same call you must...
Wait, but only twice
None of the above
QUESTION 3/3
Yes but only about medical stuff
Yes, about any topic they want
When you are on hold, can you talk with the patient/customer?
No, I should not engage in a conversation
Yes, I can have a short coversation with them
Mission Complete
You've saved the base
START OVER?
Are you sure you want to go out?
You will lose progress
exit
back
MISSION FAILED
You've destroyed the base......
try again
PROTOCOLS ESCAPE GAME
Angie Ardila
Created on May 26, 2023
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Transcript
FACTORY ESCAPE GAME
start
Interpreting Protocols Mission
THE MISSION
Solve the problems with your interpreting protocols knowledge to save the base.
THE base
Find the clue you need to keep moving forward
QUESTION 1/3
Interpreter's ID
What information do we give only to the provider in our introduction?
Interpreter's name
QUESTION 2/3
Speak in short sentences
This is an optional part of the introduction:
Everything will be confidential
QUESTION 3/3
Everything will be interpreted
This is an optional part of the introduction:
Speak with a slow pace
THE base
Find the clue you need to keep moving forward
QUESTION 1/3
Is there anything else I can help you with?
What is the first thing we say once the call comes to an end?
Thank you for calling
Interpreter's ID
QUESTION 2/3
True
We must remind the patient/customer to rate the call.
False
Only in some cases
QUESTION 3/3
In the third person
When we intervene we start speaking...
In first person
In short sentences
the base
Find the clue you need to keep moving forward
QUESTION 1/3
Resume interpreting right away
After we intervened and requested something we must...
Inform the other party what we were asking for
Ask the other party to resume speaking
QUESTION 2/3
Disconnect from the call
When we have a patient/customer who is mentally ill we can...
Let the provider know that we can't interpret
Use the third person and be clear
QUESTION 3/3
When you feel tired and if you are confused
You could also switch to the third person for...
Children, emergencies and if you feel traumatized
Any situation in which you want to
the base
Find the clue you need to keep moving forward
QUESTION 1/3
15 minutes
5 minutes
How long is the basic hold protocol?
20 minutes
10 minutes
QUESTION 2/3
Turn off your camera and microphone
Turn off your camera but keep the microphone on
When you are on hold you must...
Turn off your microphone but keep the camera on
None of the above
QUESTION 3/3
Disconnect right away
Inform the patient/customer and then disconnect
If the provider does not come back in time we must...
Transfer the call to another interpreter
None of the above
the base
Find the clue you need to keep moving forward
QUESTION 1/3
Accept
Deny
If the provider asks you to stay on hold for 15 minutes you must...
Ask for kudos
None of the above
QUESTION 2/3
Deny
Accept
If the provider asks you to hold several times during the same call you must...
Wait, but only twice
None of the above
QUESTION 3/3
Yes but only about medical stuff
Yes, about any topic they want
When you are on hold, can you talk with the patient/customer?
No, I should not engage in a conversation
Yes, I can have a short coversation with them
Mission Complete
You've saved the base
START OVER?
Are you sure you want to go out?
You will lose progress
exit
back
MISSION FAILED
You've destroyed the base......
try again