Personality Type Quiz

Think about the situation below: A frustrated customer calls to inquire about the status of their delivery because it did not show up this morning as expected.

Select the box below that describes your first instinct.

Option #2

Option #1

Investigate the issue thoroughly. Before you decide what to do next, you need to understand why this happened.

Respond to their anger by apologizing, hoping they’ll calm down.

Option #4

Option #3

Let them get their rant over, then do what you can to lighten the mood.

Tell them to settle down and inform them you're not to blame.