chatbot PRESENTATION

Chatbot

PRESENTATION

what is the chatbot?

definition

A chatbot is a computer program that simulates human conversations . It uses artificial intelligente and natural language processing to understand and respond to users trough text or voice messages . Chatbot are used in various fields to automate with users and enhance customer service .

the operation of the chatbot

They can automate some repetitive tasks like scheduling appointments

Chatbots are used to offer automatic assistance to customers

They can be used as training aids by providing information such as interactive quizzes

They can be used to interact with users on social networks

They can be used to collect data from users, such as preferences for surveys to improve products or services

They can guide users through troubleshooting steps, offer solutions to problems, and redirect to human support if needed

Advantage

-24/7 availability -Time-saving -Consistent responses

inconvenience

-Lack of emotion and empathy -Knowledge limitations -Misunderstandings and communication errors -Loss of personalization

the different companies that have used the chatbot

Customers can place orders, make payments, and even chat with the chatbot to get personalized drink recommendations. The chatbot uses machine learning to enhance its recommendations based on user preferences.

Starbucks

Starbucks has integrated a chatbot into the WeChat messaging application in China.

Here is this link which brings back to a document allowing to justify : https://www.geekwire.com/2016/starbucks-enables-social-gifting-wechat-china-facebook-messenger-integration-next/

Customers can use it to virtually try on different makeup products, get personalized advice, and make purchases. The chatbot uses augmented reality to allow users to see how they would look with different products.

Sephora

The renowned cosmetics brand Sephora has developed a chatbot called "Sephora Virtual Artist".

here is this link which brings back to a document allowing to justify : https://www.sephora.sg/pages/virtual-artist

Bank of amercian

Customers can use Erica to perform banking transactions, obtain account information, make payments and obtain financial advice. Erica uses artificial intelligence to learn customer habits and preferences and offer personalized assistance.

Bank of America: Bank of America has developed a chatbot called "Erica" ​​which is integrated into its mobile application.

here is this link which brings back to a document allowing to justify : https://promotions.bankofamerica.com/digitalbanking/mobilebanking/erica

SUMMARY

In summary, chatbots are powerful and versatile tools that have revolutionized the way we interact with technology. Their ability to understand and respond to user queries in an intelligent and personalized manner opens up new opportunities in various domains, such as customer service, marketing, technical support, and online learning. Chatbots provide round-the-clock availability, allowing users to obtain instant assistance without any waiting time. Their capacity to handle multiple requests simultaneously ensures increased efficiency and productivity, thereby reducing the workload on human teams. However, despite their undeniable advantages, chatbots are not perfect. They may encounter difficulties in understanding complex or ambiguous requests, and their ability to simulate genuine human conversation can be limited. This highlights the need for continuous monitoring and maintenance, as well as the option to transfer interactions to human agents when necessary. The future of chatbots appears promising, with constant improvements in their artificial intelligence and machine learning capabilities. As these technologies evolve, we can expect chatbots to become increasingly sophisticated, capable of understanding complex contexts, anticipating user needs, and providing even more precise and personalized responses. In conclusion, chatbots play an increasingly important role in our daily lives, simplifying interactions with technology and offering quick and efficient solutions. They represent a significant advancement in automation and will continue to shape the way we communicate and interact with machines in the future.

it can help you more : https://www.youtube.com/watch?v=mSY6JrJZ4aw&themeRefresh=1

THANK YOU!

Enzo and Emilien