JOB EXPECTATIONS
Learning & Development
INTRODUCTION
✨ At the Call Gurus, we want you to be successful.✨
We know that you have high expectations about your journey here and how you can be a key player to continue growing your professional career and glow with us!
Working relationships are one of the stronger sides of life. And as any other relationship, both parts must agree on some rules that'll keep everyone happy, aligned and motivated. Please follow this guide to know more about our expectations. We want you to be a happy Guru!
START YOUR DAY
You must win the mornings to conquer your day!
Click on the "+" symbols to know see all the information.
Good Morning
Start your day
FIRST 10min
Attitude is everything.
How to organize your mornings.
You can make it happen!
JOB EXPECTATIONS
Click on the "+" symbols to know see all the information.
Moving the call forward and closing
Scripted answers
Rebuttals
Qualifiers
The majority of our campaigns are production driven and many times rebuttals are required to achieve our campaign goal.
Before we end our interaction with the customer we have to make sure that they qualify for the product or service.
When questions are asked by customers we have to answer in the best informative and professional form.
Our main goal is to close deals and this requires moving the calls forward and closing calls.
JOB EXPECTATIONS
Click on the "+" symbols to know see all the information.
This is the end of the module. Thank you for your attention!
discipline
performance
We want to provide our agents with the best chance to succeed by providing them the best training experience and setting the proper expectations.
When someone is not performing we have to make sure that they are following our listed expectations.
If you have any questions, please don't hesitate asking your supervisor.
JOB EXPECTATIONS - AGENTS
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Created on May 15, 2023
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Transcript
JOB EXPECTATIONS
Learning & Development
INTRODUCTION
✨ At the Call Gurus, we want you to be successful.✨
We know that you have high expectations about your journey here and how you can be a key player to continue growing your professional career and glow with us!
Working relationships are one of the stronger sides of life. And as any other relationship, both parts must agree on some rules that'll keep everyone happy, aligned and motivated. Please follow this guide to know more about our expectations. We want you to be a happy Guru!
START YOUR DAY
You must win the mornings to conquer your day!
Click on the "+" symbols to know see all the information.
Good Morning
Start your day
FIRST 10min
Attitude is everything.
How to organize your mornings.
You can make it happen!
JOB EXPECTATIONS
Click on the "+" symbols to know see all the information.
Moving the call forward and closing
Scripted answers
Rebuttals
Qualifiers
The majority of our campaigns are production driven and many times rebuttals are required to achieve our campaign goal.
Before we end our interaction with the customer we have to make sure that they qualify for the product or service.
When questions are asked by customers we have to answer in the best informative and professional form.
Our main goal is to close deals and this requires moving the calls forward and closing calls.
JOB EXPECTATIONS
Click on the "+" symbols to know see all the information.
This is the end of the module. Thank you for your attention!
discipline
performance
We want to provide our agents with the best chance to succeed by providing them the best training experience and setting the proper expectations.
When someone is not performing we have to make sure that they are following our listed expectations.
If you have any questions, please don't hesitate asking your supervisor.