EDIT TICKET CREATION FLOWCHART

If a designer is unable to finish edit they will reset the due date and return the ticket back to the bucket

EDIT COMPLETE

• Task Ticket is flipped “Ready for Client Review”
• “Ready for Review Date”, “Ready for Review Time” is updated
• Edit ticket number is added to related issues
• Leave comment with notes and ticket number

Has an assigned Task Ticket

EXTensive

• Edit Ticket is flipped "Ticket Complete"
• "Completed as specified" field updated
• Comments or notes added

Completed in order by ticket creation date. Expediting Extensives must have director approval.

Edit Ticket CreATION FLOWCHART

• Specialist flips edit ticket "On-hold Designer" with notes on the issue.
• Specialist updates Task Ticket to "In Production"

• Customer Support Specialists can now monitor status of these tickets in thier "Action Needed" Query

Designer Assigns themselves edit tickets and flip status to "In progess" and set the due date to the current day

Follow up Edit Requested

• Edit ticket number is added to related issues
• Leave comment with notes and ticket number

Only has Master Chili File

Upon review of edit, specialist notices missing items, errors, or adjustments that are needed

Visability Note: Check out your New Queries to locate live edit tickets

Edits COMPLETED as specified

NorMal(1-5 rating)

Delays

Designer Evaluates Edit Request

Expediting normal tickets only need manager approval

Edit in Progress

Edits ticket CANNOT be completed as specified

• Edit ticket flipped to “On Hold-AM” with notes on what is required for ticket completion
• specialist as watcher
• “IRQA” status set
• Customer Support Specialist will see "On-hold AM" tickets in "Action Needed" individual queries
• Specialist will respond with clarifications and flip back "On-Hold Designer"
• Task ticket will stay "In production" until edit can be completed
• If coming from "Request Review" or "Functionality Review" this process now executed by live design leadership team

On-Hold AM

Edit Complete

Ticket hasnt been picked up after 2 days?

Clarification or missing items needed

Leadership Assigns 2 day old tickets, flips status to "Hot Assign" or "Urgent", and sets due date to the current day

Request for Collaboration

Pending client side manager/ specialist collaboration on rewriting edit request or setting client expectations

Reslovable?

• Edit ticket status will be flipped to “Closed”, "New"(rating adjusted to ext), or "Escalated to platform support" by leadership with notes on decision

• Live design leadership will update Task Ticket to “Client Update Needed” with notes on the decision
• Specialist will comunicate decision or extended due date with client

• Edit ticket flipped to “Request Review” or "Functionality Review" with notes on the issue
• Specialist as watcher
• “IRQA” status set if "Request Review"
• Task ticket updated to "Under Review" pending leadership decision
• Customer Support Specialists can monitor status of these tickets in thier "Action Needed" Query

Request Review

Closeout Ticket

Pending leadership action on edit limitations, scope, or miscommunication

Pending leadership action on edit limitations, scope,

Unreslovable -or- EXT

Upgrade to Extensive

Functionality Review

Check your Edit ticket Queries for a pending action!

Havent recived an update about your Task Recently?

Pending leadership action on edit feasibility or implementation

Pending leadership action on edit feasibility or implementation

Reach out to your manager to get in touch with the Live design leadership team! We are happy to assist!

Platfrom Error Escalation

Pending leadership action on edit feasibility or implementation