Member Vetting

Working in the US Member Vetting Queue

Go!

Go to the CSR: http://www.Care.com/csr/login.doLog in to CSR with the given username (Care.com email address) and password provided to you. Approve sign-in request through the Microsoft Authenticator app on your device.

Log into CSR

Select your role in the CSR drop down. You should choose Member Review.

Choose the group

Next Click the “Member Review” link on left hand navigation bar:

Select the “Manual Review” option:

Now, you will deselect everything you are not working.

All you should have selected are the following:

Once you're ready to start, click Search.

For the time you're working in the queue, you will choose Pending Audit.

Member content will then load for review.

New Member Review Reps are required to complete Pending Audits as part of their initial training. Once you click on Pending Audit, a Status Notes text box appears where you will enter what status you think this bucket requires. For example, if you think the Seekers job warrants an Approved status, you would type in Approved. Then sumbit to receive your next bucket.

What is Pending Audit?

You can only use Manual Review search for an hour at a time. If you are wanting to work longer, exit the queue and go back to the CSR home screen and refollow the steps for the Manual Review search.PLEASE NOTE: It is very important to never leave a member’s profile or job open if you are interrupted. When you need to stop working, please select Cancel or Sumbit and Return if you are done working that case.

*Important Note*

Please view this video to watch the process of working a case in the Member Review Queue. Please make sure you are logged into your Google Account to access the video.

Queue Demo:

Jobs Wiki

When you are ready to work in the queue, you must make sure you are always referring to the guidelines outlined on the Wiki before making a status selection to ensure you are choosing the correct status.

*Important Note*

April 03. 2024 2:00 PM EST

April 04. 2024 11:30 AM EST

Before you can work in the queue, please add one of the two Zoom training sessions to your calendar!

Sign up for live case work!

This is a view of all the dropdown options.