Payments
Payment extension & arrangement
Rate Increase
Non Pay
Autopay & Paperless
Credits
Unreturned Equipment
Remember FCR is important because it provides insights into the success or failure of your interactions and the quality of support you are providing. Set up the correct expectations: Always educate your customers on what can be done and self-service options available to avoid a second or multiple contacts for the same issue.
+ info
BGI Tool
Roxana Cuadra
Created on April 20, 2023
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Transcript
Payments
Payment extension & arrangement
Rate Increase
Non Pay
Autopay & Paperless
Credits
Unreturned Equipment
Remember FCR is important because it provides insights into the success or failure of your interactions and the quality of support you are providing. Set up the correct expectations: Always educate your customers on what can be done and self-service options available to avoid a second or multiple contacts for the same issue.
+ info