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QUESTIONS LIST

(EXTERNAL) Stephany Leiva

Created on April 15, 2023

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Transcript

ROBLOX | CEA Team

What should I do if the Appeals Team had returned a ticket because there’s no verification method?

Sometimes, the Appeals Team will return a ticket stating that the ownership must be verified prior to sending a ticket to Appeals (for example, when the account doesn’t have a linked email, and we need to cross-verify in order to confirm the AO).

In cases like these, we will need to proceed with the account verification process, and after completing it, we will be using the “Account Ownership::Ownership Review::Send to Appeals - Ownership Verified” macro to properly send the ticket back to the Appeals Team.