How to add email addresses

Click to start the Tutorial

From the Email settings page, click Add Email Addresses.

Enter the email username. For example, help.

Next, select the domain for the email username. For example, @retalestores.com.In this example, the email address being added is help@retalestores.com.

Enter the sender name, also known as friendly name. So instead of your recipients seeing your full email address, they'll see a customer-friendly name. Go ahead and type Retale Stores Help Line.

Click Next.

This is a very important step which will allow Gladly to receive emails from your Customers.Copy the value here and use it to set up email forwarding in your email service. DON'T ACTIVATE email forwarding until you're ready to receive emails in Gladly.

Click Done.

Once your email address is added, from the Email page, click the Email Addresses tab to see a list of all email addresses added to Gladly.

Here, you can see email addresses, the sender name (friendly name), and who and when an email address was created.An email address can't be deleted or edited once added, except for the sender name.Click the edit (pencil) icon to edit the email.

Here, you can change the sender name.

Click Save to confirm your update.That's it. You're done.