Workplace ethics
Reresh your knowledge about workplace ethics and help others to make the right decisions.
start
Workplace Ethics
Introduction
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Scenario
data protection
Jad notices that the caller he is speaking with is a local celebrity. After the call, he messages a coworker. The coworker shares his excitement. She asks Jad to look up the celeb's address. Should Jad satisfy his coworker's curiosity? She doesn't plan to visit the celeb's house or anything creepy like that.
Jad takes a quick peek. He doesn't give her the exact address but gives her an idea of the general area he lives in.
Jad ends the call and closes out the browser window. Customer privacy is important to both him and the company.
Jad lies and tells her that he doesn't have access to that information.
Scenario
You Rock!
Your ethical choice protected the customer's privacy.
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Scenario
NOt the best choice
Jad could have made a better decision. Business ethics protect employee's and customer's personnel records and allow access only to those with a valid need to know.
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Scenario
PERSONAL RESPONSIBILITY
Carly updated a policy document without gaining the Director's approval. Her manager Stacey brings it to her attention. How should Carly respond?
"Now how did that happen? I was sure I had sent it out."
"I must have sent it to the wrong person."
"I'm so sorry Stacey, I didn't realize an approval was needed."
Scenario
You Rock!
Stacey nods her head. "No worries, I'll show you how to submit it."
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Branching Scenario
NOt the best choice
Stacey is not pleased. She senses you are not bieng truthful. Personal responsibility is a vital attribute. If you make a mistake, acknowledge your fault and do whatever you need to do to fix it.
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Scenario
respect
Dallas received a call from an irate customer. The rate adjustment he attempted failed. The customer's bill is now double what it would have been. How should Dallas handle this?
Immediately transfer the call to the billing department
Apologize for his mistake and let the caller know that he will take care of the matter.
Respectfully ask her to stop yelling because you can't understand what she is saying.
Scenario
You Rock!
The customer lowers her voice and thanks you for your help in fixing the issue.
next
Branching Scenario
NOt the best choice
The customer yells even more and threatens to speak to your manager. Respect is an important business ethic. When you show respect to customers it indicates that they are valued. You work quickly to resolve any issues they may have.
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Scenario
trustworthiness
Marleny unpacks a shipment of high-end purses. Each bag is so beautiful! Her associate Nia tells her that she has the same one at home. When she unpacked last month's shipment, she listed one of the purses as lost. She tells you that you can do the same because really, no one gets hurt. You'll get a purse and the store gets reimbursed. Marleny loves the purse. What's the harm in taking just one? Nia has done it. It can't be that big of a deal.
Marleny talks to another coworker about what Nia told her.
Marleny gives it some thought. She's certain that Nia isn't the only one who has done it. Now's her turn.
Marley counts the purses and accurately indicates the total number received. She also shares her conversation with Nia with her manager.
Branching Scenario
you rock!
Your ethical decision has not only saved the manufacturer money, but it has also saved your job!
next
Branching Scenario
not the best choice
Marleny could have made a better decision. A business cultivates trustworthiness with its clients, customers and employees through honesty, transparency and reliability. Being trustworthy encourages people to conduct business with you and helps you maintain a positive reputation.
next
Scenario
whistleblower protection
Linh and her manager Angela are in another city for a business meeting. On the return flight home, Angela travels first Class, a gift valued over $500 from the client. The next day at work, Linh asks Angela if she plans to disclose the upgrade. Angela responds, "There's no need to." What should Linh do?
Linh discloses the gift to Angela's manager.
Linh reasons, my boss works hard. She has earned this. It’s none of my business if she discloses it or not.
Linh doesn't report unethical behavior. She is afraid of retaliation from Angela.
Branching Scenario
you rock!
Your ethical decision has shown you to be a trustworthy employee! Angela's manager thanks Linh for reporting the unethical behavior and assures her that their conversation will be kept confidential.
next
Branching Scenario
not the best choice
Linh could have made a better decision. Reporting unethical behavior is always the right call. With these protections, employees don't need to fear losing their jobs or encountering disciplinary action for notifying the company about unethical behavior.
next
Branching Scenario
not the best choice
Linh could have made a better decision. Angela is happy that you didn't report her indiscretion but is not sure if she can trust you in other matters.
next
You made deisions your mother would be proud of!
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Conclusion
key takeaways
Business ethics are policies that guide the behavior of corporate entities, especially regarding controversial subjects.
Business ethics protect companies from legal liability and ensure that they treat their customers and employees with respect. Ethical behavior means you and other employees operate according to fair and transparent standards, and go above and beyond to ensure decisions are applied through an ethical lens.
Reference: Indeed Editorial Team. “What Are Business Ethics? Definition, Types and Examples.” Indeed, Indeed, 22 Dec. 2022, https://www.indeed.com/career-advice/career-development/business-ethics.
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Congratulations!
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Workplace Ethics
Warnesa Rolle
Created on March 29, 2023
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Transcript
Workplace ethics
Reresh your knowledge about workplace ethics and help others to make the right decisions.
start
Workplace Ethics
Introduction
next
next
Scenario
data protection
Jad notices that the caller he is speaking with is a local celebrity. After the call, he messages a coworker. The coworker shares his excitement. She asks Jad to look up the celeb's address. Should Jad satisfy his coworker's curiosity? She doesn't plan to visit the celeb's house or anything creepy like that.
Jad takes a quick peek. He doesn't give her the exact address but gives her an idea of the general area he lives in.
Jad ends the call and closes out the browser window. Customer privacy is important to both him and the company.
Jad lies and tells her that he doesn't have access to that information.
Scenario
You Rock!
Your ethical choice protected the customer's privacy.
next
Scenario
NOt the best choice
Jad could have made a better decision. Business ethics protect employee's and customer's personnel records and allow access only to those with a valid need to know.
next
Scenario
PERSONAL RESPONSIBILITY
Carly updated a policy document without gaining the Director's approval. Her manager Stacey brings it to her attention. How should Carly respond?
"Now how did that happen? I was sure I had sent it out."
"I must have sent it to the wrong person."
"I'm so sorry Stacey, I didn't realize an approval was needed."
Scenario
You Rock!
Stacey nods her head. "No worries, I'll show you how to submit it."
next
Branching Scenario
NOt the best choice
Stacey is not pleased. She senses you are not bieng truthful. Personal responsibility is a vital attribute. If you make a mistake, acknowledge your fault and do whatever you need to do to fix it.
next
Scenario
respect
Dallas received a call from an irate customer. The rate adjustment he attempted failed. The customer's bill is now double what it would have been. How should Dallas handle this?
Immediately transfer the call to the billing department
Apologize for his mistake and let the caller know that he will take care of the matter.
Respectfully ask her to stop yelling because you can't understand what she is saying.
Scenario
You Rock!
The customer lowers her voice and thanks you for your help in fixing the issue.
next
Branching Scenario
NOt the best choice
The customer yells even more and threatens to speak to your manager. Respect is an important business ethic. When you show respect to customers it indicates that they are valued. You work quickly to resolve any issues they may have.
next
Scenario
trustworthiness
Marleny unpacks a shipment of high-end purses. Each bag is so beautiful! Her associate Nia tells her that she has the same one at home. When she unpacked last month's shipment, she listed one of the purses as lost. She tells you that you can do the same because really, no one gets hurt. You'll get a purse and the store gets reimbursed. Marleny loves the purse. What's the harm in taking just one? Nia has done it. It can't be that big of a deal.
Marleny talks to another coworker about what Nia told her.
Marleny gives it some thought. She's certain that Nia isn't the only one who has done it. Now's her turn.
Marley counts the purses and accurately indicates the total number received. She also shares her conversation with Nia with her manager.
Branching Scenario
you rock!
Your ethical decision has not only saved the manufacturer money, but it has also saved your job!
next
Branching Scenario
not the best choice
Marleny could have made a better decision. A business cultivates trustworthiness with its clients, customers and employees through honesty, transparency and reliability. Being trustworthy encourages people to conduct business with you and helps you maintain a positive reputation.
next
Scenario
whistleblower protection
Linh and her manager Angela are in another city for a business meeting. On the return flight home, Angela travels first Class, a gift valued over $500 from the client. The next day at work, Linh asks Angela if she plans to disclose the upgrade. Angela responds, "There's no need to." What should Linh do?
Linh discloses the gift to Angela's manager.
Linh reasons, my boss works hard. She has earned this. It’s none of my business if she discloses it or not.
Linh doesn't report unethical behavior. She is afraid of retaliation from Angela.
Branching Scenario
you rock!
Your ethical decision has shown you to be a trustworthy employee! Angela's manager thanks Linh for reporting the unethical behavior and assures her that their conversation will be kept confidential.
next
Branching Scenario
not the best choice
Linh could have made a better decision. Reporting unethical behavior is always the right call. With these protections, employees don't need to fear losing their jobs or encountering disciplinary action for notifying the company about unethical behavior.
next
Branching Scenario
not the best choice
Linh could have made a better decision. Angela is happy that you didn't report her indiscretion but is not sure if she can trust you in other matters.
next
You made deisions your mother would be proud of!
next
Conclusion
key takeaways
Business ethics are policies that guide the behavior of corporate entities, especially regarding controversial subjects. Business ethics protect companies from legal liability and ensure that they treat their customers and employees with respect. Ethical behavior means you and other employees operate according to fair and transparent standards, and go above and beyond to ensure decisions are applied through an ethical lens.
Reference: Indeed Editorial Team. “What Are Business Ethics? Definition, Types and Examples.” Indeed, Indeed, 22 Dec. 2022, https://www.indeed.com/career-advice/career-development/business-ethics.
Restart
Congratulations!
next
Congratulations!
RESTART