COVERFLEX - EN

Flexible Compensation for Modern Companies

The world is changing. We live in a different era, so we need different solutions.

Coverflex Wallet is a solution that allows companies and employees to maximize their earnings. As an employee, you will have access to a smart card with two wallets: a meal wallet and a benefits wallet, which includes different categories. You will also have access to the Coverflex application to manage your account, consult balance sheets, issue vouchers, set up a PPR, and much more!

MISSION

We help companies unlock their potential by providing a flexible and personalized compensation management system that promotes employee appreciation.

Satisfied employees build successful companies.

INFO

Everything you need. A unique solution.

Benefits

FOOD

Accepted across the VISA network

-Childhood Checks -Savings and Retirement Plan (PPRs) -Health and wellness -Education expenses -Gym and fitness -Donations -Senior expenses -Public transports

Online and offlne

DISCOUNTS

Insurance

Health insurance

Category

Childhood Coverflex

• Coverflex Childhood vouchers are used exclusively to pay for services or products related to your dependents under the age of 7 (exclusive).
• Childhood Coverflex vouchers can be issued for day care centers and/or kindergartens and are exempt from IRS and SS.
• You can make this payment directly through your Coverflex app.
• How? In the Coverflex Childhood section, select the child's name, the school they attend and the amount you want to transfer. Afterwards, the school will receive an email with all the necessary data to confirm the transfer.

Consult the network of participating schools in the app. If you can't find the school you're looking for, you can apply for school membership directly in your app. Our team will then contact you to celebrate the partnership.

Category

Savings and Retirement Plan (PPRs)

• This is the benefit that allows you to invest in Savings and Retirement Products with SS exemption.

• You can invest in Real Vida Seguros products (PPR Poupança E and Seguro de Capitalização Grupo Aberto) directly through your app.

Category

Health and Welness

• It is the benefit that allows you to pay a wide range of medical expenses, either on your own behalf or on behalf of your household, with TSU exemption.
• You can use this benefit when paying with your card at pharmacies, hospitals, clinics, meditation and health Apps and other similar services, as long as the establishments have a VISA terminal. You can also use it through the refund process.
• You can use this benefit however you want in places like Hospital da Luz, Hospital Lusíadas, A Farmácia, SOFARMA, Wells, and many other similar entities!

These are all expenses related to health, such as day care, home medical assistance, physiotherapy, psychology consultations, various medical consultations, medicines, among others.

Category

Education Expenses

• This benefit allows the payment of expenses related to education, both in your name and in the name of someone in your household, and is exempt from Social Security.
• You can use it in bookstores, stationery stores, schools, educational centres, universities and other educational institutions, as long as they have a VISA terminal.
• In addition, you can issue a Teaching Voucher, indicating the amount and the partner establishment you wish to pay, directly in your app. Use it however you want, in places like Universidade Nova, Universidade Católica, and much more!

Category

Gym and Fitness

• It is the benefit that allows you to pay, free of TSU, gym or fitness center fees. It could be your or your household's subscription.
• You can use it by paying with the card in gyms, fitness centers, fitness apps and other gym and fitness entities, as long as they have a VISA terminal. You can also use it as a refund.
• Use the benefit however you like at places like Urban Sports Club, Holmes Place, Fitness Hut, Online Gym, and many other similar entities!

Category

Donations

• It is the benefit that allows you to contribute to non-profit organizations that are currently helping Ukraine, exempt from IRS and SS. For now, the list of entities is reduced, but in the future it will be possible to contribute to more entities.

• In your Coverflex app, you can select the entity you want to help. Just indicate the amount you want to donate and confirm that help will be on the way!

Category

Senior Expenses

• It is the benefit that allows you to pay expenses related to nursing homes, social support establishments and expenses related to medical and medication assistance to your senior family members, among other senior expenses, exempt from TSU.
• You can use it with the card in day care centres, senior residences, among other similar entities that have a TPA Visa.
• You can use it however you want in places like Montepio Residences, José de Mello Residences and services, and other similar entities!

Category

Public Transports

• This benefit gives you the possibility to pay your monthly public transport pass, exempt from IRS and TSU.
• Please note that this benefit only applies to transport cards purchased for the worker, not being extended to any other member of the household.
• This category works only in the refund mode.

NOTE: this is the only category that you can use it on a refund mode.

Truly flexible benefits

Donations

PPRs

CHILDHOODCOVERFLEX

PUBLIC TRANSPORTS

Exempt of SSExempt of IRS App

Exempt of SS App

Exempt of SSExempt of IRS App

Exempt of SSExempt of IRS Refund method

EDUCATION EXPENSES

HEALTH AND WELLNESS

GYM AND FITNESS

SENIOR EXPENSES

Exempt of SS Card

Exempt of SS App

Exempt of SS Card

Exempt of SS Card

The best option for paying food allowance

Works online and offline

Instant access to the app

Valid across the entire VISA network

And an ever-growing discount network

Employees earn twice as much with discounts on Coverflex benefit categories

Discount Network Coverflex

€10 offer on the 1st order over €50 and free shipping on subsequent deliveries

VariedLink on the app

10% off(Card presentation)

10% off (Card presentation)

Until 15% offLink on the app

10% off (Card presentation)

12% off (Discount Code)

8% off (Discount Code)

Until 50% off + offer sunglasses with the purchase of any product

10% off(Discount Code)

20% off(Discount Code)

7% off(Discount Code)

10% off(Discount Code)

5% off(Discount Code)

10% off(Discount Code)

35% offLink on the app

Discount Network Coverflex

12% off executive programs (Email in the app)

Evaluation and first consultation free of charge, others with 25% discount

15% off(Discount code)

15% off(Discount code)

15% off(Email in the app)

10% off(Discount code)

20% off(Discount code)

Until 15% off (Card presentation)

VariedLink on the app

15% off (Card presentation)

10% off(Discount code)

25% off(Discount code)

10% off(Discount code)

30% offLink on the app

10% off and free delivery on all orders

20% off(Discount code)

...and many more you can find on the app and website.

Common Questions

Can I change the email address associated with my Coverflex account?

The email associated with your Coverflex account can be changed, but the request will have to be made by your company, which can contact us for this purpose through chat, or email help@coverflex.com.

How can I recover my password?

To recover your password, follow these steps:

• Access the login page;
• Indicate your e-mail (the one you used to register with Coverflex) and click on “recover password”. We will send you an email with the link to recover your password.

What kind of card is it?

The Coverflex card is a VISA debit card. It works in all establishments, as long as they have a VISA network. Regarding the benefits, you can also check the type of benefits you can use through the link below.

https://www.coverflex.com/pt/beneficios

Attention: In companeo, the refund method is only available in the public transport category

How can I submit a refund?

Follow the steps:

• Pay the expense at any entity available for this purpose, either online or through the physical store, using your personal debit/credit card (and not the Coverflex card);
• Request the invoice with name and tax number (bear in mind that depending on the category of benefits, the NIF may be yours, your household or the company's NIF);
• Upload the invoice photograph with the date and amount on the Coverflex platform, within the applicable benefit category;
• If the refund is approved by your company, the amount corresponding to the balance will be transferred to the account with the IBAN you indicated within a maximum of 2 working days.

When should I expect to receive the refund?

If your refund is approved, you will receive it within a maximum of 2 working days. If your refund is rejected, the amount will be immediately available in your wallet. Note that this value is captive when you make the refund request and therefore you will not be able to use it for other benefits until the refund process is completed.

What causes my refund to be declined?

Approval of claims depends on your company's benefit policy, and it is your company that approves or denies these requests. If the request is refused, you will be notified, with the respective reason for refusal. If this information is not enough, contact the responsible person in your company.Please note the following: If the invoice information is not clearly visible, the invoice will not be accepted. If the tax information is incorrect, the refund request will not be accepted. If the amount requested for reimbursement is greater than the balance you have available in the benefits wallet, it will not be accepted by the platform.

I forgot to put the company's NIF on the invoice. What should I do?

Unfortunately, the invoice will not be valid for the purpose of claiming a refund. Request a new invoice with your company's tax number, and start a new refund request.

I was unable to make a payment with the Coverflex card. What could have happened?

If you are making a payment at an entity that falls exclusively into the categories covered by the Coverflex card, it should work. Please confirm that you have a balance for the transaction you are carrying out and ensure that the POS you are using is from the Visa network. Sometimes establishments have TPAs that belong to the Visa network and others that belong to the Multibanco network - make sure that the one you are using is from the Visa network.

Do I have a deadline for using the food allowance balance?

You can use your food balance for as long as your Coverflex account is active. In the event that your account is cancelled, and if you still have a food balance on the card, you will be able to use it for a period of 6 months from the moment you no longer have access to all of Coverflex's products.

Can the Coverflex card expire?

The card expiration date is printed on the back of the card. This date is made up of month and year, and the card is valid until the last calendar day of that same month. For example, if the expiration date is "06/21", the card can be used until midnight on June 30, 2021. Also remember that your card and your Coverflex app will only work as long as you have access to Coverflex. The only exception to this is using the card to pay for food - in this case, and if you have a balance, you have 6 months to use the value, starting from the day you lost access to Coverflex.

For more questions, consult the coverflex app or website:https://help.coverflex.com/hc/pt-pt/categories/8979306972701-Colaborador

Thank You!

https://www.coverflex.com/