Qsource's Tools and Systems

Michelle Hoover, L&D SpecialistRevised August 12, 2024

What Do We Use at the Q?

Tools and Systems

Qsource uses various tools and systems to streamline our operations and enhance efficiency in achieving our goals. Just like a symphony is created, your everyday work requires different instruments to create harmony. All tools must work together seamlessly as a system to produce the desired outcome.

What makes Qsource work?

Info

Qville is the house that Qsource built. All of our resources are linked directly from the Qville site and organized by either topic or department. If you are ever in doubt about where to find information, always start at home.

Qville

Let's Start in Qville!

Human Resource Tools

UKG is a human resource system that provides you with all the information and tools you need to manage benefits, view pay stubs, and track performance goals.

UKG Workforce Readiness

Blissbook is the home of the Qsource Culture and Policy Guide. The employee handbook is designed to help you grasp the values and beliefs that shape our culture and explain Qsource's policies and shared responsibilities. If you have any questions, feel free to ask!

Blissbook

Working Advantage is an employee discount portal that gives you access to exclusive savings for theme parks, attractions, shows, hotels, flights, rental cars, concerts, sports events, movie tickets, electronics, and much more!

Working Advantage

Let's celebrate! Award Co helps us reward service milestones, birthdays, achievements, and notable accomplishments with points that can be redeemed for Amazon items, entertainment, tickers, travel, gift cards, and more!

Award Co.

Hey Taco is a peer-to-peer recognition tool where employees can give a virtual taco to say thanks or celebrate a job well done! Virtual tacos can be redeemed at our AwardCo. store, which is an Amazon based employee incentive portal. Hey Taco is integrated into our Microsoft Teams platform.

Hey Taco!

Employee Recognition Tools

Learning and Development

Mindtools is an on-demand training hub that provides learners with bite-sized courses designed to guide you through tips, techniques, and strategies for mastering essential management and career skills.

Mindtools for Leaders

Are you excited to learn?

• At Qsource, we use Thinkific Learning Management System to create new training, content, and learning opportunities just for you!
• Our friendly training team is always working hard to provide you with educational topics that you can access anytime. So, are you ready to dive in and expand your knowledge?

Thinkific Learning Management System

Compliance

• This platform is designed to provide a secure and confidential avenue for employees, contractors, consultants, and organization stakeholders to report concerns related to potential misconduct, violations of company policies, unethical behavior, regulatory non-compliance, fraud, or illegal activities.
• There are multiple ways to report. You can report online, using the FaceUp app, or the Compliance Hotline with the option to report anonymously.
• All reporters and participants are protected from reprisal and retaliation under the Whistleblower Protection Act (WPA).

Face Up

Benefits Tools

The USI Benefit Resource Center offers a responsive, consistent, hands-on approach to benefit inquiries. Benefit Specialists can assist with unsolved eligibility difficulties, outstanding claims, and other benefit issues.

USI Benefit Resource Center (BRC)

Qsource is committed to providing a comprehensive benefits program that will help our employees stay healthy, secure, and maintain a balance between their personal and professional lives. Medical coverage is offered through UnitedHealthcare, utilizing the Choice Plus network. With UnitedHealthcare, you will have access to one of the largest networks of doctors and hospitals in the country.

United Healthcare

UnitedHealthcare Benefits

UHC mobile app or website

Employee Assistance Program (EAP)

Virtual Visits

Online maternity content and courses

UnitedHealthcare Benefits

Quit For Life Online Tool

Apple Fitness +

One Pass

UHC Rewards

Upon hire, you can voluntarily contribute to Qsource's 403b retirement plan by enrolling on the Principal website. On the first day of the month after completing 2 years of service, participants will be eligible for employer contributions of 4% semi-monthly, based on their annual base salary. In addition, once the two-year service requirement is met, Qsource will match 50% of your contributions up to 6% of your base annual salary.

Principle Retirement

Finance

Are you traveling for work? Qsource uses Concur expense management to streamline travel plans, expenses, and invoice management. The link to Concur can be found in Qville under the Human Resources tab.

Concur Expense Management

Qsource uses Unanet to keep up with the time you spend working on your projects. Finance will help you get set up in Unanet and ensure that you have access to all of your time codes.

Unanet

Information Security

Sharepoint for Information Security

Marketing and Communication (MarCom)

• What do you do when you have a new project for MarCom? Tell Wrike!
• Wrike is another project management app we use at the Q. Using a ticket-based system, Wrike helps our teams manage incoming projects. Need to rebrand material? Navigate to Qville and submit a ticket for MarCom.

Wrike

MarCom E-Orders

Project Management

• Qsource uses Adobe Acrobat and Adobe Pro to help create and edit PDFs.
• Adobe Sign is used to E-sign documents and collect signatures. Adobe is pre-installed in your system.

Adobe Acrobat and Adobe Sign

• Qsource uses Smartsheet to assign tasks, track project progress, manage calendars, share documents, and manage other work.
• Contact the Project Management Office to learn more about how we use Smartsheet at the Q.

Smartsheet

Customer Relationship Management

• At Qsource, we love using Salesforce to get to know our customers better and grow our organization!
• With Salesforce, we can easily share customer information across all departments and devices.
• It helps us connect with our customers on a deeper level and build lasting relationships.

Salesforce

• Do you have questions about Salesforce? Do you need some support? Fill out a Salesforce Support ticket for help!

Salesforce Support

Microsoft 365

Microsoft 365

• Microsoft 365 is an efficient productivity application that helps you create, edit, and share documents with your team.
• At The Q, we rely on Microsoft 365 for collaboration, communication, and document management.
• The platform includes various applications we use daily, including Outlook for email management, Teams for collaboration, Sharepoint for document management and sharing, Forms for survey creation, and Power BI for data analysis and visualization.

• SharePoint is a platform designed for collaborative purposes, fully integrated with Microsoft 365.
• At The Q, we use SharePoint as a reliable system to store and manage documents, allowing you to create, share, and collaborate with your team members.
• You can access the curated SharePoint site for each team in Qville, which provides easy access to all the required information.

Sharepoint

Microsoft Teams

Are you looking to schedule a meeting or just have a friendly chat? You can use Microsoft Teams to do all of that and more! With Teams, you can easily connect with others, share files, and collaborate from anywhere, all within one app. Here at The Q, we love using Teams to keep in touch with our colleagues, organize meetings, and celebrate great work. Plus, we've got some fun features like Hey Taco, which lets our teams send "tacos" to show appreciation and Happybot, which helps us measure job satisfaction. So, let's connect on Teams soon!

Microsoft Teams

Microsoft Apps

There are several apps you can use and customize based on your needs. The Q uses the Forms app to create internal and external surveys

Power BI

Visualize any data and integrate the visuals into the apps you use every day with Power BI

Office Tools

Microsoft Word, PowerPoint and Excel helps you and your team plan, work, and collaborate

Outlook

Email and calendar, together in one place. Send, receive, and manage your email. Use Outlook's built-in calendar to keep track of appointments and events.

Show Your Q Spirit!

Where does your Q-Buddy live? Our interactive Q-Buddy map represents where our associates live, work, and play.

Show us your team spirit! We have Qsource swag from t-shirts, sweatshirts, tote bags, and caps that may be purchased in our Swag Store.

Qsource Swag

YouTube

Facebook

LinkedIn

Follow The Q on social media!

Social Media

Human Resourceshr@qsource.orgLearning and Developmenttraining@qsource.org

If you have any questions please reach out to: