Agent JOURNEY MAP - Tracking
Tracking calls
CX calling for their PKG status
Know your timing goals for rating 4
What are the calls stages and the ideal time for each process
1. opening
3. VERIFICATION
4. INVESTIGATION
7. CLOSURE
6. RESOLUTION
17.04 Secs
91.51 Secs
35.62 Secs
48.87 Sec
15.17 secs
2. call reason
5.HOLD tIME and dead air
Total flow
20.96 secs
21.13 Secs
250 Secs
Check & Paraphrase
Used Wisely and when needed - Don't stay quiet, engage with your Customer - You got it
Congratulations , you jst reached rating 4 in your tracking - Ground call
+ Info
+ Info
CUSTOMER JOURNEY MAP
Lina Marcela Orozco
Created on March 10, 2023
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Transcript
Agent JOURNEY MAP - Tracking
Tracking calls
CX calling for their PKG status
Know your timing goals for rating 4
What are the calls stages and the ideal time for each process
1. opening
3. VERIFICATION
4. INVESTIGATION
7. CLOSURE
6. RESOLUTION
17.04 Secs
91.51 Secs
35.62 Secs
48.87 Sec
15.17 secs
2. call reason
5.HOLD tIME and dead air
Total flow
20.96 secs
21.13 Secs
250 Secs
Check & Paraphrase
Used Wisely and when needed - Don't stay quiet, engage with your Customer - You got it
Congratulations , you jst reached rating 4 in your tracking - Ground call
+ Info
+ Info