Want to create interactive content? It’s easy in Genially!

Get started free

CUSTOMER JOURNEY MAP

Lina Marcela Orozco

Created on March 10, 2023

Start designing with a free template

Discover more than 1500 professional designs like these:

Timeline Diagram

Timeline Diagram 3

Timeline Diagram 4

Timeline Diagram 2

Triangle Diagram 3

Color Shapes SWOT

Lean Business Canvas

Explore all templates

Transcript

Agent JOURNEY MAP - Tracking

Tracking calls

CX calling for their PKG status
Know your timing goals for rating 4

What are the calls stages and the ideal time for each process

1. opening

3. VERIFICATION

4. INVESTIGATION

7. CLOSURE

6. RESOLUTION

17.04 Secs
91.51 Secs
35.62 Secs
48.87 Sec
15.17 secs

2. call reason

5.HOLD tIME and dead air

Total flow

20.96 secs
21.13 Secs
250 Secs

Check & Paraphrase

Used Wisely and when needed - Don't stay quiet, engage with your Customer - You got it

Congratulations , you jst reached rating 4 in your tracking - Ground call

+ Info

+ Info