The life of a case:
Make sure to click on 'More' to see additional details!
From start to finish
+More
Customer contacts us and a Case is generated in Salesforce
step 1
step 1
step 4
step 2
step 3
Case is placed in the appropriate status , merged with an existing case or escalated to the next Tier
Relevant troubleshooting and customer communication is done and logged in the Case
Agent is auto-routed the Case based on presence status and claims it
Duis autem vel eum iriure dolor in hendrerit in
+info
+More
+More
+More
Case Creation
Customers can generate support cases from various sources.
- Inbound calls/voicemails
- Emails to support@remotelock.com
- Web request form from support.remotelock.com
- Contact forms from Stonly troubleshooting guides
All these case types are created and assigned to Tier 1 in Salesforce.
Life of a Case
Aleah Higginbotham
Created on February 22, 2023
Start designing with a free template
Discover more than 1500 professional designs like these:
View
SWOT Challenge: Classify Key Factors
View
Vision Board
View
Explainer Video: Keys to Effective Communication
View
Explainer Video: AI for Companies
View
Corporate CV
View
Flow Presentation
View
Discover Your AI Assistant
Explore all templates
Transcript
The life of a case:
Make sure to click on 'More' to see additional details!
From start to finish
+More
Customer contacts us and a Case is generated in Salesforce
step 1
step 1
step 4
step 2
step 3
Case is placed in the appropriate status , merged with an existing case or escalated to the next Tier
Relevant troubleshooting and customer communication is done and logged in the Case
Agent is auto-routed the Case based on presence status and claims it
Duis autem vel eum iriure dolor in hendrerit in
+info
+More
+More
+More
Case Creation
Customers can generate support cases from various sources.
All these case types are created and assigned to Tier 1 in Salesforce.