HPC 1 LECTURE

Fundamentals in Lodging

GROUP 1:Various Departments in the Hotel Industry & Types of Lodging Accomodations

HOTEL

An establishment that provides paid lodging on short-term basis and usually provides meals, entertainment, and various personal services.

OBJECTIVES

Various Department in The Hotel Industry

Discuss the various Department and sections in the hotel industry

Discuss the responsibilities of hotel management professional is qualification and working condition

Define the departmental responsibilities

Discuss the skills required for hotel management professionals salary package and overall prospects in hotel management

& Outline the hotel management structure

HOTEL TYPES BY STAR RATING

One-Star Hotel;

Two-Star Hotel

Three-Star Hotel

Four-Star Hotel

Five-Star Hotel

TYPES OF HOTEL ROOMS

SINGLE ROOM

DOUBLE ROOM

deluxe TWIN ROOM

hollywood ROOM

duplex room

cabana

studio room

lanai

suite

REGULAR SUITE

PENTHOUSE SUITE

PRESEDENTIAL SUITE

Sico

Operational department

Core Department

Various departments responsible for the day to day operation of the hotel. Managing the hotel and its processes. •Front office •Housekeeping •Food and Beverage Service •Food/kitchen Production

administrative department

Non-Core Department

The one who usually manage the hotel.Administration is crucial in achieving goals and objective of the company. •Maintenance department • Security department • Accounting department • Purchasing department • Human resource department • Sales and marketing department • Electronic data processing department • Communication department

FUNCTIONS OF FRONT OFFICE

- to allot the room to the guest, called as check in - to maintain the room records for reservation and allocation - to collect the room charges and other miscellaneous chargers for various service used to buy guests during his or her stay at the hotel to collect the room charges and other miscellaneous charges for various service use by guests during his or her stay at the hotel at the time of departure of the guest - to take advance booking for the rooms - to handle the phone calls

Section : front desk

Reception

This section is use for check in process of the guest.

Section : front desk

INFORMATION

This section is used for providing various information for in house guest.

Section : front desk

CASHIER DESK

This section is used for check out process of the guest.

Section : front desk

GUEST RELATION DESK

This section is used for collecting guest feedback and maintenance of guest history.

Section : front desk

BELL DESK

This section is used for assistance of guest during check in and check out process.

Section : front desk

TRAVEL DESK

This section is used for assistance of guest for arranging vehicles for guest movements and for making transportation reservation.

Section : BACK OFFICE

TELEPHONE OPERATOR

This section is used for attending all phone calls land up in the hotel or for providing trunk dial facility to guest.

FUNCTIONS OF FOOD AND BEVERAGES SERVICES

• To provide food and beverages facilities to the guest • To provide food and beverages for groups, conferences, meetings, theme parties and etc.

SECTIONS:

• Restaurants • Room Service • Banquet • Bar and Lounge

FUNCTIONS OF HOUSEKEEPING

• To take care of cleanliness of rooms and the hotel building and it’s furniture and furnishings • To maintain the linen room for maintenance of the room linen, restaurants linen and etc. • To maintain the gardening work of hotel • To maintain guest laundry facility for room guest • To maintain staff laundry facility for staff of hotel

SECTIONS:

• Linen Room • Housekeeping Desk • Housekeeping store • In-house Laundry • Gardening Area

FUNCTIONS OF FOOD/KITCHEN PRODUCTION

• To provide various types of dishes to the guest as per the menu • To provide food for various buffet or banquet parties • To provide food to the staff of the hotel • To preapare different type of dishes for special occasion

SECTIONS:

• Hot Kitchen • Pantry/ Cold Kitchen • Pastry/ Bakery • Butchery

FUNCTIONS OF MAINTENANCE

• To be responsible for smooth, supply of electricity, water, and smooth function of air conditioning unit.

• To maintain all the furniture and fixtures of rooms and other area of hotel.

• To maintain all the equipment inside the hotel.

FUNCTIONS OF ACCOUNTING

• Preparation of budget and allocation or revenue and expenditure for various department.

• Preparation of balance sheet of the hotel.

• Liaising with government offices for tax and revenue related matters.

• Maintain all account related books in accordance to the government rules and regulations.

FUNCTIONS OF accounting

• Collecting of revenue from guests, companies, etc.

• Giving salaries to employees.

•To keep check on the food and beverage cost.

FUNCTIONS OF accounting

• To keep account of revenue generated and expenditure under various heads for each department.

• To keep check on purchase and sale of alcoholic beverages for the property.

FUNCTIONS OF human resources

• Maintenance of personal file for each employee with all details, for the purpose of periodically appraisal.

• Training and development of employee Maintenance of attendance records, leave records, etc.

• Recruitment and section of employee for hotel as per requirement

FUNCTIONS OF electronic data processing

Generation of various relevant electronic data as per requirement of hotel.

Maintenance of all computer units hired or purchased by hotel, and its relevance software.

Maintenance of various aspects of internet and its related matter.

Maintenance of the property management system of the hotel.

FUNCTIONS OF communication

Maintenance of audio-visual equipment for conferences and parties.

Maintenance of audio-visual equipment of the hotel.

Maintenance of cable connections of televisions of rooms and other places of hotel.

Maintenance of telephone connections for each room and other area of the hotel.

FUNCTIONS OF security

• To keep check of theft cases of hotel.

• To cooperate staff for the fire exit procedure.

• To be responsible for the safety of employees.

• To be responsible for the safety and security of the guest of the hotel.

FUNCTIONS OF security

• To keep record of the received materials and dispatched materials of the property.

• To keep record of the movement of fixed assets of the property.

• To keep check on the unauthorized entry of people.

FUNCTIONS OF purchasing & stores

• To purchase materials from the market as per requirements of various department of the hotel.

• To purchase all the types of equipment and materials for the hotel.

• To liaison with the different dealers fro provision of non-vegetarian items. (chicken, mutton, fish, beef, etc.)

FUNCTIONS OF purchasing & stores

• To store all the purchased items properly as per basic rule (F,I,F,O)

• To maintain the smooth flow of perishable and non-perishable good for the department.

• To issue the material to the user department of the hotel after making proper records.

functions of sales & marketing

• To sell the room night and various conferences facilities to various client.

• To make the brand image of hotel in the market.

• To act as the agent for the hotel and provide various information of the changes and updating.

• To sell the room nights to individual guest for holiday purpose.

HOTEL MANAGEMENT STRUCTURE

A Hotel organizational structure is a comprehensive plan by a hotel owner to define departmental activities and responsibilities.

SAMPLE OF MAJOR DEPARTMENT OF A FULL-SERVICE HOTEL

SAMPLE OF MAJOR DEPARTMENT OF A FULL-SERVICE HOTEL

RESPONSIBILITIES OF HOTEL MANAGEMENT PROFESSIONAL

A hotel manager is in charge of all operations and day-to-day activities in a hotel. They managing hospitality staff and ensuring the smooth operation of the company's hospitality department. They handle a wide range of responsibilities, including accounting, sales, business development, and customer service. Also known as a hotel operations manager.

FRONT OFFICE MANAGER

Front office management is one of the most important parts of hospitality management or hotel management. They are responsible for managing all the duties and activities of the front desk or reception. Responsible for overseeing the daily operations of the front office of a company or organization. Front office manager is also responsible for front office staff scheduling and training.

EXECUTIVE HOUSEKEEPER/ HOUSEKEEPING MANAGER

The food and Beverage Manager (also known as F&B manager) is mainly responsible for managing catering food and beverage services in a hotel. They are the ones who manage the theme of the restaurant, music, table reservation system, catering operations, and smooth operation in case of specific events (i.e. party, weddings, etc.), they are also the ones who supervision and train waiters, handling guests complaints regarding meal and forward those complaints to the chef.

KITCHEN MANAGER/CHEF

Many times, it is misunderstood that the responsibility of the chef is just cooking the food. Chef is much more than a cook, they have in-depth knowledge of food, flavor, nutrients, the combination of flavors, and calorific values of various ingredients as well as the whole dish. The main responsibilities of a chef include creating a menu, food preparation, develop new recipes and variants of existing recipes. They are also responsible to train kitchen staff and supervise them. Chef is a person in a hotel who has mastery of the senses of flavors, takes care of the nutrition of the food, and satisfies the guest with the urge of wanting more.

HOTEL MAINTENANCE

A hotel maintenance person will ensure that just about everything in the hotel is in proper working order. They are the ones who ensures that all facilities and equipment are kept in good condition and working smoothly in order to reduce the risk of interruptions to the hotel's operational processes.

HOTEL ACCOUNTANT/CONTROLLER

Their job is to keep track of every financial transaction in the hotel to make sure that all incoming and outgoing money is accurately recorded and handled.

HUMAN RESOURCES MANAGER

Planning, coordinating, and supervising the employment of new employees are the responsibilities of HR managers.

DATA PROCESSING EXCECUTIVE

The Trainee Data Processing Executives are responsible for editing and creating computer programs, analyzing data, charting & scripts needed for conducting market research.

HOTEL COMMUNICATION OFFICER

The hotel communication service provides an effective service by answering emergency and highly priority telephone calls, as efficiently and quickly as possible.

HOTEL SECURITY GUARD

The primary responsibility of a hotel security guard is to protect the hotel and the guest, employees and property within it.

HOTEL PURCHASER

Is responsible for ordering inventory, supplies, equipment and services for all departments and divisions.

SALES AND MARKETING MANAGER

A sales and marketing manager is responsible for researching and developing marketing opportunities and planning and implementing new sales plans.

required/preferred Typical Qualification

Degree in Hospitality Management Studies

Business Management Degree

Study of Human Research

working conditions

Working Shifts of Hotel Manager

Weekends and Holidays off

Hotel Manager’s duties

Managers Responsibilities

Additional Duties

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Salary Package in Hotel Management Professionals

The average Salary is between $4,500 or Php 238,500 and $1,200 or Php 63,600 depending on the education, skills, experience, and geographical location.

OVERALL PROSPECT OF HOSPITALITY MANAGEMENT

• Hospital Administration and Catering
• Hotel
• Railways catering
• Recreation and Health Centers
• Restaurant
• Telecom industries
• Tour and Travel companies

• Airlines catering
• Banks, Insurance, and other financial sectors (such as front office, customer care, public relation, etc.)
• Cabin crew in Airlines
• Call centers
• Clubs
• Cruise Liners
• Educational institutions (for rendering hospitality training)
• Fast food joint

+ INFO

Objectives:

Types of lodging accomodations

• Discuss the different types of lodging accommodations • Discuss the hotel classification and standard requirements • Discus the different styles and locations of the hotel • Discuss the different classification of resort • Discuss the various types of variations of a restaurant • Discuss the hotel ownership and affiliation

Types of accomodation

APARTEL

- any building or office containing several independent and furnished or semi furnished apartment, regurlary least two stories and travelers for dwelling on more-or-less long-term basis and offering basic services to its tenants similar to hotel

BACKPACKER

- an establishment commonly a house that offers lodging for backpackers, travelers or youth hikers for a cheap price. It is a dormitory where there is a room with many bed where opposite may stay even they know each other and only one bed room is shared.

BED & BREAKFAST (B&B)

- a private home in which guest can be updated at night in private bedroom (which may or may not have a private bathrooms) the owner or manager lives in the house or on the property. The publlic area of the house such as kitchen in launch have either limited access for guest, or a shared with the host family to some degree. The business may be run as a secondary occupation. Breakfast is included in the price (generally either continental or full english) other mealss may be available arrangment

SELF CATERING

RESTAURANT WITH ROOM

HOTEL

TOURING PARK

SERVICED APARTMENTS

hotel classifications and standard requirements

The following are the minimum requirements for the ope ration of a Hotel in the Philippines for the purpose of accredation and hereby classified into the following categories:

hotel classifications and standard requirements

The following are the minimum requirements for the ope ration of a Hotel in the Philippines for the purpose of accredation and hereby classified into the following categories:

hotel classifications and standard requirements

The following are the minimum requirements for the ope ration of a Hotel in the Philippines for the purpose of accredation and hereby classified into the following categories:

hotel classifications and standard requirements

The following are the minimum requirements for the ope ration of a Hotel in the Philippines for the purpose of accredation and hereby classified into the following categories:

CLASSIFICATION AND STAR RATINGS OF HOTEL IN FOREIGN COUNTRIES

STYLE AND LOCATION OF HOTELS

Resort Hotels

Airport Hotels

Is an entire Service lodging faccility that typically includes recreational activities and entertainmennt.

Hotels that offer accomodation and, are located outside the terminal, but on airport's property.

Economy Hotels

Casino Hotels

Is chain of hotels welcoming all guests in need of affordable acccomodation and who want to be served by friendly, and helpful customer service staff.

Is an establishment consisting of a casino with temporary lodging provided in an on-premises hotel.

Conference Centers and Commercial Hotels

Suite Hotels

Appeal to business people that prefer a separate work space or families that want one room, yet also want some room separation for children

Are designed for business clientele.

CLASSIFICATIONS OF RESORTS

A resort is a space, similar to a hotel, that offers relaxation and or recreation to its patrons

EXAMPLES OF RESORTS

-Henann Resort Alona Beach, Bohol Alona Beach Rd, Panglao, 6340 Bohol -Enchanted River Rock Island Resort Barangay, Hinatuan, 8310 Surigao del Sur

CLASSIFICATIONS OF RESORTS

CLASS A

CLASS AA

CLASS AAA

• In a suitable location free of noise, atmospheric, and marine pollution
• Free parking for guests
• First class guests zimmer
• Public wash zimmer
• Atleast four (2) sports and recreational facilities
• Employee facilities
• Atleast one food and beverage outlet

• In a suitable location free of noise, atmopspheric, and marine pollution
• Free parking for guests
• First class guest zimmer
• Public wash zimmer
• Atleast four (3) sports and recreational facilities
• Conference and convention facilities
• Employee facilities

• In a suitable location free of noise, atmospheric, and marine pollution
• Free parking for guests
• First class guests zimmer
• Public wash zimmer
• Atleast four (4) sports and recreational facilities
• Conference and conventionfacilities
• Employee facilities

TYPES OF RESTAURANT

FAST FOOD

- Emphasize speed of service. Operations range from small-scale sheet vendors with carts to mega corporations. Ex. Mcdonaldss, Jollibee, KFC, etc. Fast food restaurants are also known as QSR or Quick Service Restaurants.

FAST CASUAL

- Usually do not offer full table service, but may offer non-disposable plates and cutlery. The quality of food and prices tend to be higher than those of a conventional fast food restaurant but may be lower than casual dining.

CASUAL DINING

FAMILY STYLE

- Is a restaurant that serves a moderately prices food in a casual atmosphere. A casual restaurant generally has table service, meaning a server takes your order while you're seated at a table. A food runner or server brings your meal to the table

- a type of casual dining restaurants where food is often served themselves. Typically, alcoholic beverages are not sold at family style casual dining restaurants.

FINE DINING

- A restaurant experience that is of a higher quality and greater formality compared to the experience at casual dining restaurant. The atmosphere of a fine dining establishment is usually more elegant, and the food is served in a formal way.

VARIATIONS OF RESTAURANTS

BRASSERIE AND BISTRO

BUFFET AND SMORGASBORD

A brasserie in the US has evolved from the original French idea to a type of restaurant serving moderately priced heavy meals- French-inspired "comfort food" in an unpretentious setting. Bistros in the US usually have more refined decor, fewer tables finer foods and higher prices. When used in English the term bishop usually indicates a continental menu.

It offers a patrons a selection of food at a fixed priced, food is served on trays around bars from which customers with plates serve themselves.

CAFE

CAFETERIA

A restaurant serving ready cooked food arrange behind a food serving counter.

Cafes are internal restaurants offering a range of hot meals and made to order sandwiches.

COFFEEHOUSE

Casual restaurant without table service that emphasize coffee and bevarages, typically a limited selection of cold foods such as pastries and perhaps sanwiches are offered as well

MONGOLIAN BARBEQUE

DESTINATION RESTAURANT

TABLETOP COOKING

Is one that has strong enough appeal to draw customers from beyond its community.

Is a style of stir fry which allows diners to pick their own ingredients and sauce, assembling a dish which is customized to their taste.

Customer are seated in a casual dining setting where the customer has control over the heating power of the appliances.

TEPPANYAKI STYLE

PUB

Is a drinking establishment licensed to serve alcoholic drinks for consumption of the premises and where is often available.

A style of cuisine that is cooked on the grill and usually served diners on an iron plate.

Hotel Ownership & Affiliation

A chain of hotels generally refers to a number of operations that belong to the same organization..

International Corporation Hotels

These are large chains which almost household words in the hotel and entering industry.

Major National Hotel Companies

Major national hotel companies are hotel chains or brands that are based in a specific country and have a significant presence within that country.

Small Hotel Group

Not all hotels are large or widely dispersed.

Independent Hotels

These are units which are privately owned or independently of any company.

Hotel Consortium

This system overcomes the dissadvantage referred to above since it provides a way for independently owned hotels to affiliate themselves to one another without surrendering their individuality.

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