Salesforce
Tip of the Week
Outbound Calls on Behalf of a Queue
It is important to remember when making an outbound call in Genesys, you should always be calling on behalf of a queue. This will allow you to utilize Secure Pause if needed!
Before entering in the phone number you want to call, begin typing in a Queue name to select. You can then type in the phone number, and click Call!
*Note: You will only be able to call on behalf of queues you are a member of.
Click here to view a demo video!
+ info
Salesforce Tip of the Week 8
Signet Jewelers
Created on February 6, 2023
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Transcript
Salesforce
Tip of the Week
Outbound Calls on Behalf of a Queue
It is important to remember when making an outbound call in Genesys, you should always be calling on behalf of a queue. This will allow you to utilize Secure Pause if needed!
Before entering in the phone number you want to call, begin typing in a Queue name to select. You can then type in the phone number, and click Call!
*Note: You will only be able to call on behalf of queues you are a member of.
Click here to view a demo video!
+ info