Customer Service E4CC

5 min

Build Rapport

Define yourself in 3 words

Homework Check

7 min

Reminder

Check Vocabulary, Audios

Today's Objectives!

• Learn how to answer Customer Service questions

• Master Simple Past Tense

Customer Service Skills

ADV Warm Up

10 min

What skills do you need in Customer Service? Elaborate.

Goal: 45 seconds

Attendance

Say HIRED!

Thank you for coming!

Grammar Review

10 min

Speaking Activity

10 min

When was the last time you experienced Customer Service?

Goal: 45 seconds/

stars!

Steps.

• Where did you go?

• How was it?

• Would you go again?

Video Technique

15 min

Steps.

• Watch Video, take notes.

Answer

• What is Customer Service for you?

Recovery Time

10 Minutes!

Exposition Time!

10 min

Reminder

Check Notebook Reports!

Automatic Fluency

40 min

What do you understand from Good vs Outstanding Customer Service?

stars!

Goal: 1 minute/

Steps.

• Compare Good vs Outstanding Service.

• Provide examples in which you experienced both of this services.