What to do if
I HAVE A CALLER WHO WAS A VICTIM OF A SEXUAL ASSAULT
If the client wants to take action against the facility where the assault happened, we will classify it as "Personal Injury - Premises Liability.". And we will add the details that it was a sexual assault.
Please remember to be empathic. As this is a very delicate situation, we MUST show that we are listening to them, that we care about what happened.
When dealing with a situation in which the caller was infected with an STD but it was not a sexual assault, we should use "Personal Injury - All Other Personal Injury" with the case type "STD Transmission.".
If the client wishes to file a lawsuit against the person who assaulted them, we will classify it as "Personal Injury - Assault.".
SA CASES
Keyla Beltran
Created on February 1, 2023
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Transcript
What to do if
I HAVE A CALLER WHO WAS A VICTIM OF A SEXUAL ASSAULT
If the client wants to take action against the facility where the assault happened, we will classify it as "Personal Injury - Premises Liability.". And we will add the details that it was a sexual assault.
Please remember to be empathic. As this is a very delicate situation, we MUST show that we are listening to them, that we care about what happened.
When dealing with a situation in which the caller was infected with an STD but it was not a sexual assault, we should use "Personal Injury - All Other Personal Injury" with the case type "STD Transmission.".
If the client wishes to file a lawsuit against the person who assaulted them, we will classify it as "Personal Injury - Assault.".