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Follow up process

Natalia Cabrera

Created on January 31, 2023

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Transcript

Follow up

Repairs/replacements

01

Go to C4C and locate the My Service Overview

Follow up

02

03

Sort category headers

Ticket processing

NOTE

04

05

Ticket Review

Is this a request for replacement due to recall?

NO

YES

NOTE

06

07

Proof of Purchase (POP)

Product category

NOTE

NOTE

08

09

Customer Data

Ticket Status

FINISH

NOTE