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Follow up process
Natalia Cabrera
Created on January 31, 2023
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Transcript
Follow up
Repairs/replacements
01
Go to C4C and locate the My Service Overview
Follow up
02
03
Sort category headers
Ticket processing
NOTE
04
05
Ticket Review
Is this a request for replacement due to recall?
NO
YES
NOTE
06
07
Proof of Purchase (POP)
Product category
NOTE
NOTE
08
09
Customer Data
Ticket Status
FINISH
NOTE