QUIZ
Protocols
Read each question and select the right answer
Start
01
When closing the call what is the first step?
Ask them to rate the call before hanging up
Ask them to rate the call after you hang up
Ask if there is something else the interpreter can do
Ask if there is something else the interpreter can do
Next
02
What is the correct camera position?
Centered
Next
03
When we are on camera we must:
Maintain a professional posture
Ask for the required information
Be as relaxed as posssible
Maintain a professional posture
Next
04
We must remind this to both LEP and provider
The two previous answers are correct
To give us the required information
To speak in short sentences
To speak in short sentences
Next
04
When we introduce ourselves we must say hello and then...
Thank them for calling
State our interpreter ID
State our language
Thank them for calling
Next
Good Job!
Incorrect
Back
QUIZ PROTOCOLS
Angie Ardila
Created on January 29, 2023
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Transcript
QUIZ
Protocols
Read each question and select the right answer
Start
01
When closing the call what is the first step?
Ask them to rate the call before hanging up
Ask them to rate the call after you hang up
Ask if there is something else the interpreter can do
Ask if there is something else the interpreter can do
Next
02
What is the correct camera position?
Centered
Next
03
When we are on camera we must:
Maintain a professional posture
Ask for the required information
Be as relaxed as posssible
Maintain a professional posture
Next
04
We must remind this to both LEP and provider
The two previous answers are correct
To give us the required information
To speak in short sentences
To speak in short sentences
Next
04
When we introduce ourselves we must say hello and then...
Thank them for calling
State our interpreter ID
State our language
Thank them for calling
Next
Good Job!
Incorrect
Back