REPORTING POTENTIAL IDENTIFY THEFT INQUIRIES

REPORTING POTENTIAL IDENTIFY THEFT INQUIRIES

FRAUD

The Program Identity Section will address all identity theft issues involving FEMA registrations. FEMA staff must send identity theft inquiries to the FEMA-RAD-IDReview@fema.dhs.gov mailbox. FEMA staff must adhere to the following when determining whether to send an email to the FEMA-RAD-IDReview mailbox:

Enter a Contact/Comment in the Events History indicating their registration is valid. Review the case, process any unmet needs, and follow standard guidance including sending for inspection, if needed. Do NOT route to the FEMA Manual Fraud subqueue.

• Do NOT send an email to FEMA-RAD-IDReview or FEMA-IHP-Helpdesk.
• Ask the applicant to submit identity documents (if possible) by uploading to their DAC account, faxing to 800-827-8112 (include name, disaster number, registration number, and last four digits of SSN on all pages), or delivering to the nearest DRC/DSA location.

• Enter a Contact/Comment in the Events History indicating their registration is valid.
• Review the case, process any unmet needs, and follow standard guidance including sending for inspection, if needed.
• Do NOT route to the FEMA Manual Fraud subqueue.

• Send an email to FEMA-RAD-IDReview following the standard format outlined below.

If the applicant indicates they did not register and do NOT wish to apply:

• Inform the applicant that NO further action is required.

• Do NOT ask the applicant to send identity verification documents.

If the applicant indicates they cannot register due to identity theft and wish to apply:

• Send an email to the FEMA-RAD-IDReview mailbox explaining the circumstance following the standard format outlined below.
• Do NOT ask the applicant to fax identity documents prior to the creation of their new registration. Let the applicant know someone from FEMA will contact them.
• Do NOT make any changes to the completed registration.

FEMA-RAD-IDReview Email

FEMA-RAD-IDReview emails:

When sending an email to FEMA-RAD-IDReview, please explain the circumstance (i.e., applicant indicates they did not create the registration and wishes to apply) and include the following information:

Do NOT instruct the applicant to contact other entities, such as StopFEMAFraud, DHS Office of Inspector General (OIG), Office of the Chief Security Officer (OCSO) Tipline, or the National Center for Disaster Fraud (NCDF).

• Disaster number

• Existing registration number

• Applicant name

• Applicant contact information

• Circumstance

FRAUD REVIEW

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