Customer Service Manual

Manual of

Customer Service

Introduction

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With Genially templates, you can include visual resources to leave your audience in awe. You can also highlight a specific phrase or piece of information that sticks in your audience's memory and even embed external content that surprises: videos, photos, audio... Whatever you want!

Do you need more reasons to create dynamic content? Well: 90% of the information we assimilate comes through sight, and we retain 42% more information when the content is moving.Visual content is a cross-cutting, universal language, like music. We are capable of understanding images from millions of years ago, even from other cultures.

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Index

Objectives

Requirements

Presentation

Frequently Asked Questions

Difficult Situations

Tips and Advice

Contact

Objectives

Synthesis and organization, the two pillars to present

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Visual Beings

We are capable of understanding images from millions of years ago, even from other cultures.

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Narrative Beings

We tell thousands and thousands of stories. ⅔ of our conversationsare stories.

Social Beings

We need to interact with each other.We learn collaboratively.

Digital Beings

We avoid being part of the content saturation in the digital world.

Requirements

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After practicing a lot. The best improvisation is the one that is worked on!

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We don't like to bore. We don't want to be repetitive. Communicating as always bores and doesn't engage. We do it differently. We sabotage boredom. We create what the brain likes to consume because it stimulates it.

Show enthusiasm! Take a deep breath and share what you came to say.

Through a scheme, to tell everything in anordered manner.

With tranquility and conciseness. Summarize the content.

Client Presentation

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Did you know that Genially allows you to share your creation directly, without the need for downloads? Ready for your audience to view it on any device and share it anywhere.

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Client Presentation

WOW Presentation

You know a presentation is WOW when you keep your audience's attention, and everyone absorbs the informationyou've shared.

Boring Presentation

You know a presentation is boring when you see that drowsiness takes over your audience, and no one has understood anything you've said.

Frequently Asked Questions

You can create an outline to synthesize the content and use words that will stick in your audience's mind.

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If you are going to present live, we recommend that you train your voice and practice: the best improvisation is always the most prepared.

Show enthusiasm, smile, and maintain eye contact withyour audience

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Frequently Asked Questions

Insert a cool video

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And use this space to describe it. Multimedia content is essential in a presentation.

Situation I

With calmness and conciseness. Summarizethe content.

Situation II

Through a diagram, to tell everything in anorganized manner.

Situation III

Show enthusiasm! Take a deep breath and share what you came to say.

They help to break the monotony

They are a support for adding additional info

Illustrate what you want to tell

Difficult situations

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With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a specific phrase or piece of information that will be etched in their memory.

memory of your audience and even embed external content that surprises: videos, photos, audios... Whatever you want!

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You can briefly describe what the timeline of your presentation consists of and present the milestones achieved orally so that no one falls asleep.

Message

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SURPRISE

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COMMUNICATE

Difficult situations

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STRUCTURE

You can add interactivity to your timeline.

plan

Also animations tomake it fun.

The important thing is that everything fits the theme.

And leave youraudience speechless.

Tips and Advice

Tip 1

Create experiences withyour content.

Tip 2

Measure resultsand experiment.

Tip 3

It has a WOW effect. Very WOW.

Tip 4

Engage and surpriseyour audience.

Tip 5

Make sure your audience remembers the message.

Tip 6

It is organized, hierarchical, and structured.

Thank youso much!

Remember to publish!

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If your goal is to capture the attention of your audience, connect with your public, and leave everyone speechless, this Genially template isfor you.

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Pose a dramatic question; it is the essential ingredient for keeping the audience's attention. It is often posed subtly at the beginning of the story to intrigue the audience and is resolved at the end.

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Statistics convey professionalism and a greater sense of credibility. A plus: always try to include the source.

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We don’t like to bore. We don’t want to be repetitive. Communicating the same way is boring and doesn’t engage. We do it differently. We sabotage boredom. We create what the brain likes to consume because it stimulates it.

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We don’t like to bore. We don’t want to be repetitive. Communicating as always is boring and doesn’t engage. We do it differently. We sabotage boredom. We create what the brain likes to consume because it stimulates.

Write here a great title

We don't like to bore. We don't want to be repetitive. Communicating as always is boring and doesn't engage. We do it differently. We sabotage boredom. We create what the brain likes to consume because it stimulates.

Give life to the elements of your creation with animation. It's impossible not to pay attention to content that moves!

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We are in the era of digital information explosion. This causes our way of obtaining information to have changed, moving from traditional reading to a cognitive strategy based on navigation.

‘Your content is liked, but it engages much more if it is interactive’

Disciplines like Visual Thinking facilitate the creation of visually rich notes through the use of images, graphs, infographics, and simple drawings. Go for it!

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Pose a dramatic question; it is the essential ingredient for keeping the audience's attention. It is often posed subtly at the beginning of the story to intrigue the audience and isresolved at the end.

We are in the era of the digital information explosion. This causes our way of obtaining information to have changed; we have shifted from traditional reading to a cognitive strategy based on navigation.

Write here a great title

We don't like to bore. We don't want to be repetitive. Communicating as always is boring and doesn't engage. We do it differently. We sabotage boredom. We create what the brain likes to consume because it stimulates.

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• Improves communication aboutany topic.
• Matches with your audience...
• And makes them part of the message.
• Has a color suitable for its topic.
• Represents data with graphics.
• Uses timelines to tell stories.

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Pose a dramatic question; it is the essential ingredient for keeping the audience's attention. It is usually posed subtly at the beginning of the story to intrigue the audience and is resolved at the end.

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Our brain is biologically prepared to process visual content. Almost 50% of our brain is involved in processing visual stimuli.

Write a great text by clicking on Text in the left sidebar. Note: the fonts, size, and color must match the theme you are addressing.

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Did you know that Genially allows you to share your creation directly, without the need for downloads? Ready for your audience to view it on any device and share it anywhere.

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Our brain is biologically prepared to process visual content. Almost 50% of our brain is involved in processing visual stimuli.

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We retain 42% more when contentis moved.

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When we are told a story, it moves us; it can even touch us, making us remember stories up to 20 times more than any other content wemight consume.

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Before starting to create, it's advisable to take some time and think about which chart to choose to convey information.