Lingua Onboarding - Erin M

Welcome to Lingua

START

Intro

Team

Index

Google

Intakes

Scheduling

Paperwork

Billing

Marketing

Lingua was created in order to bring much needed speech-language and feeding services to NEPA. With the experiences gained in prominent rehabilitation hospitals and leading inpatient hospitals with some of the best providers in the county, there was much to share with the community. Lingua means tongue in Italian and the company is a homage to my immigrant family, reminding me of where I came from. The tongue is the root for all things powerful in speech, swallowing, feeding, and breathing.

Lingua is very selective of who we bring on board. We are a team of passionate, self-driven, and mostly compassionate professionals. Our specialities blend together to make a cohesive company. We are so happy to have you joining the team!

Chelsea Zimmerman

Chelsea Zimmerman

Mary Vanesko

Megan Oswald

Owner Speech Language Pathologist Certified Lactation Counselor M.S. in Health Professional Teaching and Technology

Speech Language Pathologist Certified Lactation Counselor

Owner of our partner company: Well- Nurtured Development Occupational Therapist Certified Infant Massage Instructor Reiki Practitioner 2, PPNE Yoga Instructor

Specialities: Infant Feeding Tethered Oral Tissue Dysphagia Medically Complex Adults

Specialities: Infant Feeding Tethered Oral Tissue Myofunctional Therapy Transgender Voice AAC Manual Therapy

Specialities: Infant Care Trauma informed care Whole body approach to therapy

Amy Ruda

Erin Milewski

Lilly Thompson

Speech Language Pathologist Community Consultant

Speech Language Pathologist Virtual Services

Adminstrative Assistant Intern CSD Student: Marywood University

Specialities: Speech - Language Therapy Brain Injury Apraxia Supervision/Clinical Guidance

Specialities: Speech - Language Therapy Trauma informed care School/Special Ed Coordination

We use Google for everything!

• Email
• Documentation (docs)
• Scheduling (calendar)
• Evaluations (forms)
• Treatment/Eval storage (folders)

Log in to your Google account: EKLinguaSLP@gmail.com MUpacers! Go to your drive - all of your personal documents and patient documents will be shared in the " Erin K" Folder.

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Chelsea and Lilly manage intakes

1. Inquiry comes in ( website, call, email) 2. Contact is provided a welcome email with intake forms 3. Lilly creates a folder with patient initials and adds: - Intake Form (PDF) - Blank Session Note, Superbill, Eval Results (DOC) 4. Lilly connects contact and therapist via email

You manage your schedule

Once Lilly connects you with the contact, please reply within 24 hours to the email with days/times that work best. After you set on a time, add it to the Lingua Therapy Services calendar with: 1. The patients initials 2. Eval or Treatment 3. Add the parents email.

This is mandatory

If this step is not completed, you will not be paid.

You will do the same for ongoing sessions.

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Paperwork

Everyone's least favorite topic

Evaluations

Treatments

• Treatments are completed via a Google doc
• Complete Progress Note each time you have a session (located in your patients folder)

• Evals are complete via Google form
• Once a copy is emailed to you, save as PDF and upload to your patients folder
• Complete Evaluation Results and Treatment plan and goals

(located in your patients folder)

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Billing

Lingua is private pay only

Billing occurs through a HIPPA complaint app called IVY Pay. All billing is handled by Chelsea. This is why having calendar appointments is very important. After an eval occurs, the family will get a text message and place their card on file. The card stays on file for session charges. Please always remind families that they will receive a text after their evalaution. Alert them that it is coming from IVY pay and looks like an automated text. This helps us get paid faster.

Use your timesheet

You will be paid every 15th and last day of the month. Please give either your venmo or paypal handle to Chelsea for payment.

Your timesheet is in your folder labeled: " Erin K Invoice 2023" 1. Add your clients initials to the client page 2. Use the months to fill out date,client, and time spent with client. 3. Assure this is filled out on the 15th and last day of every month.

If this step is not completed and does not match the calendary, you will not be paid.

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Marketing

How do we even get these patients without taking insurance?

Join Facebook Groups

We encourage you to join your local community and mom based Facebook groups. Anytime you find it appropriate to tag Lingua's page, we always appreciate it!

We also work with a marketing company for ads and B2B contracts.

Most of our traffic comes via word of mouth!

THANKS

You are now ready to see your first patient. Do not hesitate with any questions!