If you need to factory reset the box, don't press the reset button on the box because this will just reboot the equipment. You can press and hold the bluetooth while the box is booting up to perform a factory reset or go to Settings > Device Preferences> Factory Reset.
If customer services are affected by an ouatge don't try to troubleshoot, educate the customer instead.
WOW! tv+ reset
Bryan Cerda
Created on December 23, 2022
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Transcript
Factory reseting WOW! tv+ box
Service outage process
If you need to factory reset the box, don't press the reset button on the box because this will just reboot the equipment. You can press and hold the bluetooth while the box is booting up to perform a factory reset or go to Settings > Device Preferences> Factory Reset.
If customer services are affected by an ouatge don't try to troubleshoot, educate the customer instead.
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