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Customer Service

Sahyra Bautista

Created on December 11, 2022

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Transcript

cUSTOMER SERVICE VOCABULARY

Objecttive: Students will be able to learn basic customer service vocabulary and practice in pairs.

EXERCISES

vocabulary

SOLVE PUT FILL IN ENJOY SIGN IN TAKE PLEASURE HAVE ANYTHING SORRY

  1. Can I ______________ you, Sir?
  2. ______________ Sir, you can use the indoor swimming pool whenever you like.
  3. It's my _________________madam
  4. Could you________________ here, please?
  5. Can you_______________ this form , please?
  6. ___________________ else madam?
  7. _____________ for your visit.
  8. I'm so ____________I'll _______________it right now.
  9. What's the ________________madam?
  10. Don't _____________ I'll change it ________________
  11. ___________you like a coffee , Sir?
  12. ____________ you are.
  13. Can I ___________ a message madam?
  14. I'll ____________ you_______________
  15. ________________ on, please.
  16. sorry for the ___________________
  17. ______________forward to your_______________
  18. ___________ a nice day, Sir.

CONFIRMATION INCONVENIENCE HELP LOOKING WORRY CENTAINTLY HOLD WOULD HERE PROBLEM RIGHT NOW

Expressions with purpose

Read the examples of phrases used depending on the situation or purpose of the call

2. Apologizing the customer:

1. Expressing Appreciation:

Thank you, Thank you for…

I’m sorry../ I sincerely apologize

4. Attending to customer needs:

3. Offering Assistance:

I’d be happy to help/ I’d be delighted to help.

Let me look into this.

5 .Showing Empathy:

6. Redirecting the conversation:

I’d feel the same way.

Let me forward you to an expert/ specialist.

7. Confirming the request:

8. Reassuring the customer:

I’ll take care of this for you. / I’ll get this sorted out.

Let me clarify, and please correct me If I got anything wrong.

10. Wrapping it up:

9. Giving alternatives:

Can I help you with anything else?/ “Is there anything else I can do for you today?”

Here is what I can do/ offer instead.

Sample Order Taking | Customer Support Philippines by Magellan’s Solutions Outsourcing Inc.

1 Name of the Flower Shop 2 Name of the Caller/Customer 3 Home or Office Number 4 E-mail Address 5 Shipping Address 6 Products to be Purchased 7 Total Amount 8 Time of Shipment