Salesforce
Tip of the Week
Online Order Lookup in Case Customer Search
Did you know there is an alternate way to look for an escalated case using just an order number?
First, it is crucial to remember to always add an online order to your case through Hybris Lookup!
If an online order is added through Hybris Lookup, you will then be able to find the case by searching with the order number in Case Customer Search!
Click here to view a demo video!
+ info
Salesforce Tip of the Week 6
Signet Jewelers
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Transcript
Salesforce
Tip of the Week
Online Order Lookup in Case Customer Search
Did you know there is an alternate way to look for an escalated case using just an order number?
First, it is crucial to remember to always add an online order to your case through Hybris Lookup!
If an online order is added through Hybris Lookup, you will then be able to find the case by searching with the order number in Case Customer Search!
Click here to view a demo video!
+ info