PATHWAYS KNOWLEDGE HUB 2
Matt Leppenwell
Created on December 7, 2022
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DAILY NEWS
Guide
Transcript
HELPING YOU ON YOUR CAREER JOURNEY - WITH WHAT YOU NEED, WHEN YOU NEED IT.
Finance
Product
PATH
W
AYS
Guest
Sales
People & HR
Self Development
Management Leadership
Service vs Hospitality
20 mins
Service vs Hospitality
Watch this video to learn about the differences between customer service and hospitality
20 mins
5 ways to listen better
10 mins
Learn how to improveyour listening by watching this Ted Talk by Julian Treasure
Building Rapport
Learn the principles of rapport building and how they help you build better relationships with your guests
2 mins
Customer complaints
Read these 10 top tips for handling customers complaints
10 mins
Guest
Finance
Product
Guest
Sales
People & HR
Self Development
Management Leadership
Service vs Hospitality
20 mins
The Power of LinkedIn
15 mins
Learn how LinkedIn can help you generate and convert leads for your business
Hubstop Academy
Join the Hubstop academy for free and learn a variety of sales and marketing techniques
Various
Yield Management
Learn some of the key principles of yield and diary management so that you can maximise your profitability
20 mins
ConsultativeSelling
Learn about the power of consultative selling and how it helps you build authentic customer relationships
60 mins
Prospect Calls
How to engage prospective clients with this 5 step process
15 mins
Prospect Calls Article Icon 5 mins How to engage prospective clients with this 5 step process https://salesinsightslab.com/perfect-5-step-sales-prospecting-call-opening/
Finance
Product
Guest
Sales
People & HR
Self Development
Management Leadership
Sales
Service vs Hospitality
20 mins
Why YOUR Money Matters
15 mins
Learn how to manage your own personal finances
Reducing Food Costs
How to manage and reduce the cost of food and beverage
60 mins
Managing Energy Costs
How energy costs affect profitability and what you can do about it
60 mins
Why Money Matters
Learn about cashflow, profit, loss and all things hotel finance
60 mins
Types of Budget
Understand different types of budget and why they're all important
5 mins
Finance
Product
Guest
Sales
People & HR
Self Development
Management Leadership
Finance
Service vs Hospitality
20 mins
Performance Reviews
Read about why reviews are important and how to do them well
5 mins
Handling Difficult Conversations
Learn how to plan and facilitate difficult conversations
10 mins
Employee Retention
Learn about turnover, retention and how to improve these key business metrics
10 mins
Service vs Hospitality
Delegation
Learn how to delegate through this downloadable workbook
20 mins
Coaching
How to create a culture of coaching and mentoring
20 mins
Feedback
An introduction to the CEDAR Feedback Model
2 mins
Finance
Product
Guest
Sales
People & HR
Self Development
Management Leadership
People & HR
20 mins
Food & Drink Pairing
Learn the basics of food and drink matching
2 mins
Wine 101
Learn the basics of wine - from how it’s made to how it should be served
10 mins
AV TBC Learn the basics of food and drink matching AV TBC Learn the basics of food and drink matching
Finance
Product
Guest
Sales
People & HR
Self Development
Management Leadership
Product
Food & Drink Pairing
Learn the basics of food and drink matching
2 mins
Wine 101 Article icon 10 mins Learn the basics of wine - from how it’s made to how it should be served https://winefolly.com/wine-basics-beginners-guide/#winebasics
Wine 101
Learn the basics of wine - from how it’s made to how it should be served
10 mins
Church Denominations
Learn about some of the differences between different Christian denominations.
10 mins
AV
Get a basic overview of AV and what equipment might be needed for an event.
5 mins
Service vs Hospitality
High Performnce
Listen to or watch episodes from the award winning “High Performance Podcast”
Varied
Motivation
Dan Pink examines the puzzle of motivation and offers a possible route to motivating ourselves and others
20 mins
The SCARF Model
Complete this questionnaire to get you thinking about your emotional intelligence and how you can improve.
10 mins
Emotional Intelligence
How to create a culture of coaching and mentoring
15 mins
Motivation
Happiness expert Klaudia Mitura talks through how to be a happier and more resilient person
60 mins
Take Control of Your Time
60 mins
Download this time management workbook to help you get the most out of your time
Finance
Product
Guest
Sales
People & HR
Self Development
Management Leadership
Self Development
20 mins
The Power of LinkedIn
Hubstop Academy
Yield Management
ConsultativeSelling
Prospect Calls
Lean Management
Learn lessons from manufactoring about how to manage your opperation more efficiently
2 mins
How to Lead
60 mins
Complete this downloadable leadership workbook to help you improve your leadership skills
Management vs Leadership
5 mins
Watch this short Simon Sinek video on the differences between management and leadership
Leadership Styles
Complete this leadership styles questionnaire to find out how you lead
10 mins
Finance
Product
Guest
Sales
People & HR
Self Development
Management Leadership
Management Leadership