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Crucial Conversations Cheat Sheet

Coppell C&I

Created on December 1, 2022

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"The Single best problem in communication is the illusion that is has taken place."

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STATE My Path

- George Bernard Shaw

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Grenny, J., Patterson, K., McMillan, R., & Switzler, A. (2012). Crucial conversations: Tools for talking when stakes are high (Second). McGraw Hill.