Careers at Zen
Role Index
Click on role family and the scroll through to to find out more about the roles - to add more roles please speak to Gill Cummings
Operational
Salesforce
Introduction
Network (coming soon)
People & Culture
Cloud
Systems Development
Project & Analysis
Sales & Marketing
Network Engineer
Coming Soon
Network Operations
Introduction
At Zen we want to grow and develop our people to be the best that they can be, and this includes supporting our people's development to enable them to progress with their careers. However since there are 100's of different roles at Zen, it can be confusing knowing where to start. To make it easier we have created this brochure - highlighting some of the key roles we have have at Zen, summrising what the role is, and the key skills & knowledge required.
Junior Systems Analyst
Basic Understanding of User Management
Behaviours/ Business Skills
Supers / Junior
Basic understanding of Process Automation
Basic understanding of reports & dashboards
Fresh to Salesforce, learning is a discipline alighed path and Trailhead through Trailmixes, with the objective being achieving an admin or developer Superbadge. Work is centred around BAU, tech debt, user engagement & release readiness . feature adoption
Communication Skills
Analytical Thinking
Platform Skills
Basic understanding of Service Cloud
Basic understandingof Sales Cloud
Open to learning / growth mindset
Team work/ collaberation
Basic understanding of Salesforce Security
Problem Solving
Senior Systems Analyst
General Skills
Advanced understanding of Process Automation/ formulas & validation
Analytical Thinking
Communication
Senior / Lead
Advanced understanding of Service / Sales Cloud
Advnced understanding of User Management
Open to learning / growth mindset
Team work/ collaberation
Seniors and Leads should be aiming to complete their advanced certification and/or a product specialist certification such as Service/Sales, UX, Marketing, Cloud or Saleforce Industries. Work is centred around compext projects for their vertical.
Problem Solving
Platform Skills
Advanced understanding of Salesforce Security
Advanced understanding of reports & Dashboards
Leadership Skills
Intermediate understanding of Pardot
Accountability
Change Advocate
Basic understanding of Salesforce Development (APEX, API)
Accountability
Decisiveness
Initiative
Senior Systems Analyst
General Skills
Advanced understanding of Process Automation/ formulas & validation
Analytical Thinking
Communication
Senior / Lead
Advanced understanding of Service / Sales Cloud
Advnced understanding of User Management
Open to learning / growth mindset
Team work/ collaberation
Seniors and Leads should be aiming to complete their advanced certification and/or a product specialist certification such as Service/Sales, UX, Marketing, Cloud or Saleforce Industries. Work is centred around compext projects for their vertical.
Problem Solving
Platform Skills
Advanced understanding of Salesforce Security
Advanced understanding of reports & Dashboards
Leadership Skills
Intermediate understanding of Pardot
Accountability
Change Advocate
Basic understanding of Salesforce Development (APEX, API)
Accountability
Decisiveness
Initiative
Business Analyst
General Skills
Analytical Thinking
Problem solving
Strategy Analysis
A Business Analyst enables change by working with stakeholders to understand their needs, the context, and the rationale for change. Once the needs are understood, the BA will set about defining the required capabilities and conditions, assessing the feasibility of different solution options, & will support the successful delivery of the change through to delivery. Once a solution is delivered, the BA may also support with tracking the value obtained by a solution, to identify opportunities that might help to realise additional value.
Business Analysis Planning and Monitoring
Organisation & time mgmt
Decision Making
Elicitation & Collaboration
Listening
Technical Skills and Knowledge
Requirements Analysis & Design Definition
Leadership Skills
Solution Evaluation
Negotiation & conflict resolution
Accountability
Requirements Life Cycle Management
Teamwork
Decisiveness
Organisational Knowledge
Initiative
Comnunication
Influencing
Technical Support Consultant
Entry Level Technical Role
Good understanding of xDSL technologies
This role is an exciting, energetic opportunity for the right candidate to join the Technical Support Team, acting as first point of contact for a range of customers, xDSL, PSTN and email products through to resolution The team is vibrant, working within a busy environment that benefits from the free exchange of practical ideas and a “do the right thing” ethos.
Skills
Basic Understaning of SOGEA
Basic understanding of PSTN services
Customer Service Skills
Communication Skills
Technical Skills
Basic understanding Digital Voice products
Good understandingof Fibre (FTTC/FTTP)
Open to learning / growth mindset
Team work/ collaberation
Basic understandingof internet technologies
Problem Solving
Order Management
Good understanding of broadband & fibreTechnologies
Entry Level Role
Skills & Behaviours
This role is an exciting, energetic opportunity for someone to join a busy team and learn how an ISP works and how we provide services to our customers. Key responsibilities include contacting suppliers for order upates, placing manual orders for customers and booking installation appointments.
Basic Understanding of SOGEA
Time Managment & Prioritisation
Communication Skills
Technical Skills
Basic understanding Digital Voice/PSTN
Open to learning / growth mindset
Team work/ collaboration
Basic understandingof supplier knowledge
Quesionning and Listening
Resource Planning Manager
Understanding of customer contact data (calls/emails/live chats)
Overview
Skills & Behaviours
At a high level, this role is responsible for planning the effective utilisation of our workforce. It does this by looking at historical data and trends, forecasting future work volumes, scheduling staff to handle the work volumes, and handling overall scheduling requests around all of this
Understanding of workforce management (WFM) software
Time Managment & Prioritisation
OrganisationSkills
Technical Skills
Understanding and implementing WFM tools (e.g. Erlang calculator)
Planning
Problem Solving Skills
Data Analysis
Excel Intermediate
Analytical Mindset
Graphana
Adaptable & Resilient
Ops Genie
Influential & Builds Relationships
Cpanel Support Specialist
Entry Level Role
Skills & Behaviours
The role will primarily involve providing support, via multiple communication methods, to Zen’s customer’s for a wide-range of products including Hosting/IPv6/Antivirus. The majority of calls will come from our business customers so the ability to provide fast, concise information is essential.
DNS
Mail
Time Managment & Prioritisation
Communication Skills
Technical Skills
Open to learning / growth mindset
Organisation
cPanel
Office 365
Associate Support Engineer - Cloud Services
Overview
Skills & Behaviours
As an associate support Engineer for Zen's Cloud services, this role is responsible for assisting in the day to day management and support of a customer service and assist in triage / investigation and resolution stages of a customers issue.
AWS
DatabaseAdmin
Mail
Time Managment & Prioritisation
Communication Skills
Technical Skills
Coaching Skills
Organisation
Operating Systems
Group Policy
Office 365
Analytical Skills
Zerto & Veeam
Cloud Support Engineer - Cloud Services
Overview
Skills & Behaviours
As an associate support Engineer for Zen's Cloud services, this role is responsible for assisting in the day to day management and support of a customer service and assist in triage / investigation and resolution stages of a customers issue.
AWS
DatabaseAdmin
Open source
Time Managment & Prioritisation
Communication Skills
Technical Skills
Active Directory
Open to learning / growth mindset
Organisation
VMWare
Group Policy
Office 365
Graphana
Ops Genie
Zerto & Veeam
Project Support Officer
Overview
The key responsibilites of the project support officer are to support the project managers and administration. IN addtion this includes reporting on key project data, ensure standards are maintained and managing smaller, less complex projects.
Skills & Behaviours
https://view.genial.ly/5da83fb17283f80f6cc974bb/vertical-infographic-project-support-officerBasic Understaning of SOGEA
BasicProduct Knowledge
Intermediate Excel Knowledge
Customer Service Skills
Communication Skills
Technical Skills
Planning and scheduling software knowledge
Organisation & Time Management
Able to Analyse data
Adaptable
Basic understandingof internet technologies
Influlential and relationaship building
Operational Data Analyst
Overview
Excel - Intermediate /Advanced
Skills & Behaviours
The key responsibilities of the data analyst are to produce daily, weekly, monthly and ad hoc reports and dashboards based on metrics and data output for the multiple systems used within the Operations division (Technical Support and Provisioning) in order to derive insight and drive change and provide the motivation behind departmental decisions.
Reports, Dashboards & Data Interpretations
Time Managment & Prioritisation
Managing Expectations
Technical Skills
Basic Salesforce Reporting & Dashboard Building
Communicative & Collaberative
Problem Solving Skills
Group Policy
Basic understanding of Power BI & Dasboard building
Analytical Mindset
Graphana
Adaptable
Ops Genie
Influential & Builds Relationships
Continuous Improvement Analyst
Overview
Skills & Behaviours
Lean Six Sigma
This role is predominantly identify opportunities for growth and improvement using insight and then implement these via streamlining processes & workflows, testing new ideas & new processes and finding more flexible ways to achieve results, reduce waste and reduce cost
MS Excel - Advanced
Time Managment & Prioritisation
OrganisationSkills
Technical Skills
Planning
Problem Solving Skills
Process Improvement
Powerpoint
Data Analysis
Analytical Mindset
Graphana
Adaptable
Ops Genie
Influential & Builds Relationships
Account Manager
Overview
Skills & Behaviours
Good understanding of broadband technologies
An account manager is a key member of the Zen Business (ZB) sales team. They are responsible for managing a portfolio of customer accounts, ensuring they maximise the sales opportunities of Zen’s services to increase revenue. Success will be based on regular communication and face to face meetings, through forming strong relationships with key decision makers at director & manager level
Saleforce / CRM
Communication Skills
Listening
Technical Skills
Time Management
Growth Mindset
MS 365 (Teams, Word, Excel)
Process Impveent
KP's and Targets
Questionning techniques
Good undestaind of IT/ Telecoms / Internet industry
Graphana
Influential & Builds Relationships
Overcoming Objections
Ops Genie
Sales Executive
Overview
Skills & Behaviours
Good understanding of broadband technologies / products
A Zen Business Sales Executive is a key member of the Zen Business (ZB) sales team. They are responsible for managing a portfolio of customer accounts, ensuring they maximise the sales opportunities of Zen’s services to increase profitable revenue. Success will be based on regular communication and potentially some face-to-face customer meetings, through forming strong relationships with key decision makers.
Saleforce / CRM
Communication Skills
Listening
Technical Skills
Teamwork / collaboration
Growth Mindset
MS 365 (Teams, Word, Excel)
Process Impveent
Questionning techniques
Questionning techniques
Good undestaind of IT/ Telecoms / Internet industry
Influential & Builds Relationships
Account Management
Ops Genie
Customer Loyalty Specialist
Overview
Skills & Behaviours
Basic understanding of broadband technologies
The loyalty specialist is a key member of the Zen Retail sales team. They are responsible for contributing towards the increased upsell, retention and growth activity for our Residential customers.
Saleforce Lightening
Communication Skills
Listening
Technical Skills
Teamwork / collaboration
Customer service skills
Process Impveent
MS 365 (Teams, Word, Excel)
Questionning techniques
Build Relationships
Zen BroadbandPackages
Graphana
Influential & Builds Relationships
Analyse Customers needs
Ops Genie
Website Executive
Overview
Skills & Behaviours
Hotjar
The Website Executive is responsible for executing changes and updates to the website to drive continuous improvement. The Website Executive has a focus on conversion rate optimisation as well as other KPIs such as line check and unique visits. The role involves working collaboratively with all areas of the business to drive activity, analysing data and reports to inform decisions and communicating to customers as well as internal stakeholders.
Leadership
Creative
Google Analytics
Technical Skills
Collaboration
Communication
Process Impveent
HTML
ProjectManagement
Organisation
Sitefinity
Graphana
Analyse Customrs needs
Ops Genie
Marketing Executive
Overview
Skills & Behaviours
Salesforce
The Marketing Executive is responsible for executing the marketing strategy and plan to help achieve the sales targets. The Marketing Executive role usually has a particular focus area and takes responsibility for achieving KPIs for that part of the overall marketing plan. The role involves working collaboratively with all areas of the business to drive activity, analysing data and reports to inform decisions and communicating to customers as well as internal stakeholders.
Pardot / Marketing Cloud
Leadership
Creative
Technical Skills
Collaboration
Communication
Power BI Tableau
Process Impveent
HTML
Organisation
ProjectManagement
Sitefinity
Graphana
Analyse Customrs needs
Ops Genie
Marketing Manager
Overview
Skills & Behaviours
Basic Salessforce
The Marketing Manager is responsible for developing and executing the marketing strategy and plan to help achieve the sales targets. The role involves working collaboratively with all areas of the business to drive activity, analysing data and reports to inform decisions and communicating to customers as well as internal stakeholders.
Pardot / Marketing Cloud
Strategy & Planning
Leadership
Technical Skills
Communication
Creative
Process Impveent
HTML
Power BI
Collaberation
Budget Management
Graphana
Sitefinity
Project Managment
Organisation
Ops Genie
People Development Consultant
Overview
Skills & Behaviours
In-house systems
A key role in th People & Culture team, this is about supporting and driving a culture of learning and development in the business. Ensuring the right kind of development solutions are available to people and where requried, delivering live coaching and development solutions. Responsible for development available from in the business from onboarding, product, systems, leadershp and everything in between
Training session and programme design and delivery
Training & Coaching methodologies
Strategy & Planning
ProativeListening
Technical Skills
Communication
Creative
Course Authoring & Design
Process Impveent
Content Promotion
Collaberation
Coaching
Graphana
Cascade
Project Managment
Empowering Others
Ops Genie
Operational Trainer
Overview
Skills & Behaviours
In-house systems
As an Operational Trainer your main responsibilities are:Deliver company and operational inductionsDesign and deliver product trainingRepresent L&D in project meetingsCreate innovative learning interventions
Training & Coaching methodologies
Strategy & Planning
Leadership
Technical Skills
Communication
Creative
Course Authoring & Design
Process Impveent
Content Promotion
Collaberation
Consultation
Graphana
Cascade
Project Managment
Organisation
Ops Genie
Technology - Network Engineer
Overview
Skills & Behaviours
Dynamic Routing Protocols (BGP, OSPF, IIS
A dynamic role within a multi-vendor environment, responsible for overseeing the successful implementation of core network changes following architectural designs and industry best practices, setting up and managing wholesale solutions, investigating major faults.
acting as a role model, providing coaching as well as being an escalation for the NOC (including out of hours participating in a 24/7 on-call rota)
Hardware and networking set ups
Responsibility and ownership
Collaboration
Technical Skills
Communication
Time Management
Technical documentation
Prioritisation
Adaptability
Learn new technologies quickly
Graphana
Project Managment
Coaching
Ops Genie
Technology - Network Operations
Overview
Skills & Behaviours
ISP Network Services
Responsible for the ongoing monitoring and maintenance of Zen's core network, you will utilise the monitoring platforms to respond to network incidents
Trouble
Responsibility and ownership
Collaboration
Technical Skills
Communication
Time Management
Technical documentation
Prioritisation
Adaptability
Learn new technologies quickly
Graphana
Project Managment
Coaching
Ops Genie
Job Roles at Zen - School
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Transcript
Careers at Zen
Role Index
Click on role family and the scroll through to to find out more about the roles - to add more roles please speak to Gill Cummings
Operational
Salesforce
Introduction
Network (coming soon)
People & Culture
Cloud
Systems Development
Project & Analysis
Sales & Marketing
Network Engineer
Coming Soon
Network Operations
Introduction
At Zen we want to grow and develop our people to be the best that they can be, and this includes supporting our people's development to enable them to progress with their careers. However since there are 100's of different roles at Zen, it can be confusing knowing where to start. To make it easier we have created this brochure - highlighting some of the key roles we have have at Zen, summrising what the role is, and the key skills & knowledge required.
Junior Systems Analyst
Basic Understanding of User Management
Behaviours/ Business Skills
Supers / Junior
Basic understanding of Process Automation
Basic understanding of reports & dashboards
Fresh to Salesforce, learning is a discipline alighed path and Trailhead through Trailmixes, with the objective being achieving an admin or developer Superbadge. Work is centred around BAU, tech debt, user engagement & release readiness . feature adoption
Communication Skills
Analytical Thinking
Platform Skills
Basic understanding of Service Cloud
Basic understandingof Sales Cloud
Open to learning / growth mindset
Team work/ collaberation
Basic understanding of Salesforce Security
Problem Solving
Senior Systems Analyst
General Skills
Advanced understanding of Process Automation/ formulas & validation
Analytical Thinking
Communication
Senior / Lead
Advanced understanding of Service / Sales Cloud
Advnced understanding of User Management
Open to learning / growth mindset
Team work/ collaberation
Seniors and Leads should be aiming to complete their advanced certification and/or a product specialist certification such as Service/Sales, UX, Marketing, Cloud or Saleforce Industries. Work is centred around compext projects for their vertical.
Problem Solving
Platform Skills
Advanced understanding of Salesforce Security
Advanced understanding of reports & Dashboards
Leadership Skills
Intermediate understanding of Pardot
Accountability
Change Advocate
Basic understanding of Salesforce Development (APEX, API)
Accountability
Decisiveness
Initiative
Senior Systems Analyst
General Skills
Advanced understanding of Process Automation/ formulas & validation
Analytical Thinking
Communication
Senior / Lead
Advanced understanding of Service / Sales Cloud
Advnced understanding of User Management
Open to learning / growth mindset
Team work/ collaberation
Seniors and Leads should be aiming to complete their advanced certification and/or a product specialist certification such as Service/Sales, UX, Marketing, Cloud or Saleforce Industries. Work is centred around compext projects for their vertical.
Problem Solving
Platform Skills
Advanced understanding of Salesforce Security
Advanced understanding of reports & Dashboards
Leadership Skills
Intermediate understanding of Pardot
Accountability
Change Advocate
Basic understanding of Salesforce Development (APEX, API)
Accountability
Decisiveness
Initiative
Business Analyst
General Skills
Analytical Thinking
Problem solving
Strategy Analysis
A Business Analyst enables change by working with stakeholders to understand their needs, the context, and the rationale for change. Once the needs are understood, the BA will set about defining the required capabilities and conditions, assessing the feasibility of different solution options, & will support the successful delivery of the change through to delivery. Once a solution is delivered, the BA may also support with tracking the value obtained by a solution, to identify opportunities that might help to realise additional value.
Business Analysis Planning and Monitoring
Organisation & time mgmt
Decision Making
Elicitation & Collaboration
Listening
Technical Skills and Knowledge
Requirements Analysis & Design Definition
Leadership Skills
Solution Evaluation
Negotiation & conflict resolution
Accountability
Requirements Life Cycle Management
Teamwork
Decisiveness
Organisational Knowledge
Initiative
Comnunication
Influencing
Technical Support Consultant
Entry Level Technical Role
Good understanding of xDSL technologies
This role is an exciting, energetic opportunity for the right candidate to join the Technical Support Team, acting as first point of contact for a range of customers, xDSL, PSTN and email products through to resolution The team is vibrant, working within a busy environment that benefits from the free exchange of practical ideas and a “do the right thing” ethos.
Skills
Basic Understaning of SOGEA
Basic understanding of PSTN services
Customer Service Skills
Communication Skills
Technical Skills
Basic understanding Digital Voice products
Good understandingof Fibre (FTTC/FTTP)
Open to learning / growth mindset
Team work/ collaberation
Basic understandingof internet technologies
Problem Solving
Order Management
Good understanding of broadband & fibreTechnologies
Entry Level Role
Skills & Behaviours
This role is an exciting, energetic opportunity for someone to join a busy team and learn how an ISP works and how we provide services to our customers. Key responsibilities include contacting suppliers for order upates, placing manual orders for customers and booking installation appointments.
Basic Understanding of SOGEA
Time Managment & Prioritisation
Communication Skills
Technical Skills
Basic understanding Digital Voice/PSTN
Open to learning / growth mindset
Team work/ collaboration
Basic understandingof supplier knowledge
Quesionning and Listening
Resource Planning Manager
Understanding of customer contact data (calls/emails/live chats)
Overview
Skills & Behaviours
At a high level, this role is responsible for planning the effective utilisation of our workforce. It does this by looking at historical data and trends, forecasting future work volumes, scheduling staff to handle the work volumes, and handling overall scheduling requests around all of this
Understanding of workforce management (WFM) software
Time Managment & Prioritisation
OrganisationSkills
Technical Skills
Understanding and implementing WFM tools (e.g. Erlang calculator)
Planning
Problem Solving Skills
Data Analysis
Excel Intermediate
Analytical Mindset
Graphana
Adaptable & Resilient
Ops Genie
Influential & Builds Relationships
Cpanel Support Specialist
Entry Level Role
Skills & Behaviours
The role will primarily involve providing support, via multiple communication methods, to Zen’s customer’s for a wide-range of products including Hosting/IPv6/Antivirus. The majority of calls will come from our business customers so the ability to provide fast, concise information is essential.
DNS
Mail
Time Managment & Prioritisation
Communication Skills
Technical Skills
Open to learning / growth mindset
Organisation
cPanel
Office 365
Associate Support Engineer - Cloud Services
Overview
Skills & Behaviours
As an associate support Engineer for Zen's Cloud services, this role is responsible for assisting in the day to day management and support of a customer service and assist in triage / investigation and resolution stages of a customers issue.
AWS
DatabaseAdmin
Mail
Time Managment & Prioritisation
Communication Skills
Technical Skills
Coaching Skills
Organisation
Operating Systems
Group Policy
Office 365
Analytical Skills
Zerto & Veeam
Cloud Support Engineer - Cloud Services
Overview
Skills & Behaviours
As an associate support Engineer for Zen's Cloud services, this role is responsible for assisting in the day to day management and support of a customer service and assist in triage / investigation and resolution stages of a customers issue.
AWS
DatabaseAdmin
Open source
Time Managment & Prioritisation
Communication Skills
Technical Skills
Active Directory
Open to learning / growth mindset
Organisation
VMWare
Group Policy
Office 365
Graphana
Ops Genie
Zerto & Veeam
Project Support Officer
Overview
The key responsibilites of the project support officer are to support the project managers and administration. IN addtion this includes reporting on key project data, ensure standards are maintained and managing smaller, less complex projects.
Skills & Behaviours
https://view.genial.ly/5da83fb17283f80f6cc974bb/vertical-infographic-project-support-officerBasic Understaning of SOGEA
BasicProduct Knowledge
Intermediate Excel Knowledge
Customer Service Skills
Communication Skills
Technical Skills
Planning and scheduling software knowledge
Organisation & Time Management
Able to Analyse data
Adaptable
Basic understandingof internet technologies
Influlential and relationaship building
Operational Data Analyst
Overview
Excel - Intermediate /Advanced
Skills & Behaviours
The key responsibilities of the data analyst are to produce daily, weekly, monthly and ad hoc reports and dashboards based on metrics and data output for the multiple systems used within the Operations division (Technical Support and Provisioning) in order to derive insight and drive change and provide the motivation behind departmental decisions.
Reports, Dashboards & Data Interpretations
Time Managment & Prioritisation
Managing Expectations
Technical Skills
Basic Salesforce Reporting & Dashboard Building
Communicative & Collaberative
Problem Solving Skills
Group Policy
Basic understanding of Power BI & Dasboard building
Analytical Mindset
Graphana
Adaptable
Ops Genie
Influential & Builds Relationships
Continuous Improvement Analyst
Overview
Skills & Behaviours
Lean Six Sigma
This role is predominantly identify opportunities for growth and improvement using insight and then implement these via streamlining processes & workflows, testing new ideas & new processes and finding more flexible ways to achieve results, reduce waste and reduce cost
MS Excel - Advanced
Time Managment & Prioritisation
OrganisationSkills
Technical Skills
Planning
Problem Solving Skills
Process Improvement
Powerpoint
Data Analysis
Analytical Mindset
Graphana
Adaptable
Ops Genie
Influential & Builds Relationships
Account Manager
Overview
Skills & Behaviours
Good understanding of broadband technologies
An account manager is a key member of the Zen Business (ZB) sales team. They are responsible for managing a portfolio of customer accounts, ensuring they maximise the sales opportunities of Zen’s services to increase revenue. Success will be based on regular communication and face to face meetings, through forming strong relationships with key decision makers at director & manager level
Saleforce / CRM
Communication Skills
Listening
Technical Skills
Time Management
Growth Mindset
MS 365 (Teams, Word, Excel)
Process Impveent
KP's and Targets
Questionning techniques
Good undestaind of IT/ Telecoms / Internet industry
Graphana
Influential & Builds Relationships
Overcoming Objections
Ops Genie
Sales Executive
Overview
Skills & Behaviours
Good understanding of broadband technologies / products
A Zen Business Sales Executive is a key member of the Zen Business (ZB) sales team. They are responsible for managing a portfolio of customer accounts, ensuring they maximise the sales opportunities of Zen’s services to increase profitable revenue. Success will be based on regular communication and potentially some face-to-face customer meetings, through forming strong relationships with key decision makers.
Saleforce / CRM
Communication Skills
Listening
Technical Skills
Teamwork / collaboration
Growth Mindset
MS 365 (Teams, Word, Excel)
Process Impveent
Questionning techniques
Questionning techniques
Good undestaind of IT/ Telecoms / Internet industry
Influential & Builds Relationships
Account Management
Ops Genie
Customer Loyalty Specialist
Overview
Skills & Behaviours
Basic understanding of broadband technologies
The loyalty specialist is a key member of the Zen Retail sales team. They are responsible for contributing towards the increased upsell, retention and growth activity for our Residential customers.
Saleforce Lightening
Communication Skills
Listening
Technical Skills
Teamwork / collaboration
Customer service skills
Process Impveent
MS 365 (Teams, Word, Excel)
Questionning techniques
Build Relationships
Zen BroadbandPackages
Graphana
Influential & Builds Relationships
Analyse Customers needs
Ops Genie
Website Executive
Overview
Skills & Behaviours
Hotjar
The Website Executive is responsible for executing changes and updates to the website to drive continuous improvement. The Website Executive has a focus on conversion rate optimisation as well as other KPIs such as line check and unique visits. The role involves working collaboratively with all areas of the business to drive activity, analysing data and reports to inform decisions and communicating to customers as well as internal stakeholders.
Leadership
Creative
Google Analytics
Technical Skills
Collaboration
Communication
Process Impveent
HTML
ProjectManagement
Organisation
Sitefinity
Graphana
Analyse Customrs needs
Ops Genie
Marketing Executive
Overview
Skills & Behaviours
Salesforce
The Marketing Executive is responsible for executing the marketing strategy and plan to help achieve the sales targets. The Marketing Executive role usually has a particular focus area and takes responsibility for achieving KPIs for that part of the overall marketing plan. The role involves working collaboratively with all areas of the business to drive activity, analysing data and reports to inform decisions and communicating to customers as well as internal stakeholders.
Pardot / Marketing Cloud
Leadership
Creative
Technical Skills
Collaboration
Communication
Power BI Tableau
Process Impveent
HTML
Organisation
ProjectManagement
Sitefinity
Graphana
Analyse Customrs needs
Ops Genie
Marketing Manager
Overview
Skills & Behaviours
Basic Salessforce
The Marketing Manager is responsible for developing and executing the marketing strategy and plan to help achieve the sales targets. The role involves working collaboratively with all areas of the business to drive activity, analysing data and reports to inform decisions and communicating to customers as well as internal stakeholders.
Pardot / Marketing Cloud
Strategy & Planning
Leadership
Technical Skills
Communication
Creative
Process Impveent
HTML
Power BI
Collaberation
Budget Management
Graphana
Sitefinity
Project Managment
Organisation
Ops Genie
People Development Consultant
Overview
Skills & Behaviours
In-house systems
A key role in th People & Culture team, this is about supporting and driving a culture of learning and development in the business. Ensuring the right kind of development solutions are available to people and where requried, delivering live coaching and development solutions. Responsible for development available from in the business from onboarding, product, systems, leadershp and everything in between
Training session and programme design and delivery
Training & Coaching methodologies
Strategy & Planning
ProativeListening
Technical Skills
Communication
Creative
Course Authoring & Design
Process Impveent
Content Promotion
Collaberation
Coaching
Graphana
Cascade
Project Managment
Empowering Others
Ops Genie
Operational Trainer
Overview
Skills & Behaviours
In-house systems
As an Operational Trainer your main responsibilities are:Deliver company and operational inductionsDesign and deliver product trainingRepresent L&D in project meetingsCreate innovative learning interventions
Training & Coaching methodologies
Strategy & Planning
Leadership
Technical Skills
Communication
Creative
Course Authoring & Design
Process Impveent
Content Promotion
Collaberation
Consultation
Graphana
Cascade
Project Managment
Organisation
Ops Genie
Technology - Network Engineer
Overview
Skills & Behaviours
Dynamic Routing Protocols (BGP, OSPF, IIS
A dynamic role within a multi-vendor environment, responsible for overseeing the successful implementation of core network changes following architectural designs and industry best practices, setting up and managing wholesale solutions, investigating major faults. acting as a role model, providing coaching as well as being an escalation for the NOC (including out of hours participating in a 24/7 on-call rota)
Hardware and networking set ups
Responsibility and ownership
Collaboration
Technical Skills
Communication
Time Management
Technical documentation
Prioritisation
Adaptability
Learn new technologies quickly
Graphana
Project Managment
Coaching
Ops Genie
Technology - Network Operations
Overview
Skills & Behaviours
ISP Network Services
Responsible for the ongoing monitoring and maintenance of Zen's core network, you will utilise the monitoring platforms to respond to network incidents
Trouble
Responsibility and ownership
Collaboration
Technical Skills
Communication
Time Management
Technical documentation
Prioritisation
Adaptability
Learn new technologies quickly
Graphana
Project Managment
Coaching
Ops Genie