DIGITAL EMAIL QUIZ

Email Servicing Quiz

HARD ROCK DIGITAL

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Question 1/5

Choose the best apology statement.

I'm sorry for any confusion this may have caused, rest assured we want to make this right.

Sorry for the delay, I can let my supervisor know about this

My bad, how can i make this better

Question 2/5

Choose the correct closing statement.

if there's anything else we can help you with, we're here around the clock

If theres anything else we can help you with were here around the clock.

If there's anything else we can help you with, we're here around the clock.

Question 3/5

What can you use when responding to a Player's Email?

Email Templates

Quick Text & Email Templates

Quick Text

Question 4/5

A Player sends an email that they're having trouble adding a credit card to their account. They want to know which deposit methods we accept. What is your next step?

Search the Knowledge Base for our current accepted Deposit Methods.

Not enough information to decide the next step.

Send an email to the Player asking them the authentication questions.

Question 5/5

Where do you accept an incoming Email Case?

Slack

Macros

The Omni-Channel

🎉

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