ZEN PRESENTATION

the importance of communication and interpersonal skills

(group 1) dbs 1013 - introduction to management

SAARVIN A/L KRISHNAN (D22040066)

NURR AQILLAH BINTI SUHARDI (D22070161)

TIVAASHINI A/P MANIAM (D22060019)

NURUL FARAHDILA BINTI TAUPIK (D22080008)

NURUL ESRAFIZARINA BINTI MOHD ESRAFF (D22070089)

SITI NORAISYAH BINTI HAMSA (D22070092)

THEVVANATH A/L BATHMANATHAN (D22070059)

KRIS A/P NOR AZLISHAH (D22070047)

KUNANATHINI A/P RHASHITHARAN (D22060001)

content

1.0. INTRODUCTION2.0. TYPES Of COMMUNICATION 3.0. TYPES AND IMPORTANCE OF INTEGRITY 4.0. TYPES OF INTERPERSONAL SKILLS 5.0. THE INTERPERSONAL RELATIONSHIP AND ROLES 6.0. IMPORTANCE OF RESPONSIBILITY IN TEAM 7.0. LESSON LEARNT & RECOMMENDATION 8.0. CONCLUSION 9.0. REFERENCE 1

introduction

Communication skills are the way of talking with people. It is about how you communicate with people in a business setting. On the other hand, interpersonal skills represent how you use your communication skill sets to communicate with your employees and the public. But there is a difference in both skills. Interpersonal skills are the ability to communicate and interact with the people around you. It includes both communication and attitude. It focuses on getting with the people personally and maintaining empathy professionally. Communication skills are people’s abilities to communicate with others. It includes listening skill, reading skills, writing skills, and speaking skills. A business cannot reach its target unless it understands and listens to the needs of its target audience.

01

types of communication

a) verbal communication :- YOU'RE USING YOUR VERBAL COMMUNICATION SKILLS EVERY TIME YOU SPEAK OUT LOUD TO A COWORKER, WHETHER IN PERSON OR ZOOM. B) non-verbal communication :- non-verbal communication called manual language, is the process of sending and receiving messages without using words, either spoken or written.

02

types and importance of integrity

a) honest :- honesty is about their time, abilities and preference. no matter the situation, integrity ultimately means your moral principles are more importan than your personal comfort. b) moral integrity :- we know what is wrong and right, and we choose to do the right thing. c) trustworthy :- it is important for leadership effectiveness and the ability to prepare and drive organizational change.

types of interpersonal skills

03

a) being empathetic :- it is a key part of emotional intelligence and leadership effectiveness. it is an ability that aiming to understand another person's feelings and perspections. b) motivation :- motivating employees means implementing an inspirational process to encourage team members in pursuit of mutual targets. C) leadership :- leadership is an act or behavior, such as developing a structure, so that group members know how to complete a task

04

importance of interpersonal relationship at workplace

a) friendship :- friendship is an unconditional interpersonal relationship where individuals enter into by their own sweet will and choice. b) love :- an interpersonal relationship characterized by passion, intimacy, trust and respect is called as love. individuals in a romantic relationship are deeply attached to each other and share a special bond.

importance of responsibility in team

05

a) reliability :- you can simply be counted on to do whatever job you were supposed to do just as you had promised. it also being trustworthy. b) commitment :- it is importand because employers often seek individuals who will help a company or organization succeed through their own professional developement efforts and dedication.

lesson learnt & recommendation

06

A) Communication - The abilities of exchanging ideas and informations effectively. To understand others and let others understand comprehensively. - An interpersonal process of sending and receiving symbols with attached messages to them. - Communication used for sharing information and influencing other people. B) Interpersonal skills - This includes the ability to understand other people and interact effectively with them. The human skills are also important in creation of an environment in which people feel secure and free to express their opinions

conclusion

Communication management is vital for any organization irrespective of its size. It contributes to achieving the company's overall objectives as well as creates a positive and friendly environment. An effective communication process within the organization will lead to an increase in profits, high employee satisfaction and brand recognition.

reference

www.tutorialspoint.com www.niagarainstitute.com www.glassdoor.com www.quora.com www.milnepublishing.geneseo.edu www.managementstudyguide.com www.octanner.com www.indeed.com www.vocabulary.com www.merriam-webster.com

10

terima kasih nandrithank you xie xie ni <3