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Costumer Journey

Camilla Castagnet

Created on November 15, 2022

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Transcript

Physical ads
Costumer is satisfied, recommends GameStop
Rates product and service online
Checkout payment cash/card
Use of membership for PowerUp members
Malls/high street stores
Entry into stores
Select physical store to buy from
Product ready to use
Forums
Purchase complete
Use of membership for PowerUp members
Check out as guest
Select payment type
Delivery of the product to the address
Online ads
Select product
Browse into website
Website
Google Search
Online checkout on e-commerce
Word of mouth
Reviews badly the service
Issue solved costumer is happy
Costumer is not satisfied
Contact costumer service
Issue is not solved, return/refund
Post-Purchase/ Experience
Buy/Access
Search and Evaluate