COMMUNICATION NURSING

management communication in nursing

LBNS 3407

SITI AISYAH HARUN MAIZATULAKMA ROSTAM

GROUP A

Introduction

• Communication is very important skills needed in managing a ward.
• Skills are crucial for cooperating on teams with other nurses and professionals From other disciplines
• Better patient outcomes result from nurses who take the time to listen to and comprehend the problems of each of their patients.
• result in workflow disruptions on the team,which can lead to a medical mistake
• According to a research by the Joint Commission,inadequate Communication during patient transfers contributed To 80% of significant medical error.

the factors that cause communication breakdown in ward

• Miscommunication of the patient condition • Inadequate informed consent • Poor communication • Unsympathetic response to patient complaints • Failure to read medical record and disabilities • Inadequate patient education regarding medications

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Communication is commonly used to give information, to obtain information and to exchange ideas. All health and social care settings will need to use effective communication in order for their system to work

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It is formal approach. Most health and social care settings utilise a combination of official and informal language to make the recipient of information more at ease. Formal communication is comprehended by a broad audience and also demonstrates respect for others it is comprises of courteous words expressed in a relaxed tone.

FORMAL COMMUNICATION

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e.g: In the context of health and social care, physicians use formal communication while discussing their jobs or patients. They will not use derogatory language or slang, but will be courteous and knowledgeable so that others can understand and feel at ease. Formal communication requires accuracy.

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typically used with individuals with whom one is familiar and comfortable. Friends and relatives are examples of users of this mode of communication. When communicating with your friends and family, you may use phrases that others may not understand or appreciate, such as "slang" and "cuss words." Another sort of informal communication is local communities from certain locations who may have their own dialect.

INFORMAL COMMUNICATION

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e.g: Hey Aisyah where are you going? A problem that can arise if informal communication is used incorrectly or ineffectively would be offending others that don’t use that certain type of language, for example in a health and social care setting.WILL MISLEADING INFORMATION!

HOW YOU MAKE THE COMMUNICATION MORE EFFECTIVE IN THE WARD

utilizing a SBAR communication structure

R

Situation – what is the reason for the patient’s call or visit?

B

Background – what is the patient’s health history?

Assessment – what is going on with the patient today?

Recommendation – what is the best course of action?

A

S

BE ATTENTIVE, VALIDATE AND VERIFY PATIENTS’ THOUGHTS AND FEELINGS

1. LISTEN COMPLETELY AND ATTENTIVELY. THAT’S HOW YOU BUILD UP RAPPORT AND TRUST, AND HAVE MEANINGFUL DISCUSSIONS ABOUT TREATMENT. DON’T JUST THINK ABOUT YOUR NEXT QUESTION. 2. YOU MENTIONED THAT YOUR SYMPTOMS ARE WORSE IN THE MORNING, IS THAT CORRECT? HOW DOES THAT MAKE YOU FEEL?

active and engage in empathetic listening

1. ACTIVE LISTENING ALLOWS US TO TAILOR THE INFORMATION WE GIVE TO PATIENTS AND GIVES US CUES FOR WHEN WE NEED TO PROBE A BIT MORE AND IF THE PATIENT HAS UNDERSTOOD OUR MESSAGE. OFTENTIMES, JUST BEING LISTENED TO IS ENOUGH TO DECREASE ANXIETY AND STRESS.2. THAT SOUNDS INCREDIBLY STRESSFUL. I’M SORRY THAT YOU’RE GOING THROUGH THAT

• Ask open & clarifying questions

1. Always start with an open question – patients will often talk about what’s on the top of their mind and when this is addressed, they are able to relax and be receptive to other topics you might need to discuss in the session-2. When you say that it hurts a lot, what does ‘a lot’ mean to you?

Be aware of your patient’s situation

“BE MINDFUL OF WHAT’S GOING ON IN THEIR LIFEMAYBE THEY’VE HAD A BEREAVEMENT RECENTLY, OR ARE CARING FOR SOMEONE WHO’S UNWELL. YOUR HOLISTIC ASSESSMENT OF THE PATIENT WILL AFFECT HOW YOU MANAGE THEM.”

- Utilize technology when appropriate

THE NEED FOR HEALTHCARE INSTITUTIONS TO ENTER PATIENT DATA INTO ELECTRONIC HEALTHCARE RECORDS (EHRS). EHRS ARE ESSENTIAL FOR COMMUNICATING WITH PHYSICIANS ABOUT PATIENTS' MEDICAL HISTORIES AND REQUIREMENTS IN ORDER TO OFFER QUALITY TREATMENT. IT IS ESSENTIAL THAT PERSONNEL KNOW HOW TO UTILISE THESE SYSTEMS EFFICIENTLY TO ENSURE THAT PATIENT DATA IS ACCURATE, CONFIDENTIAL, AND QUICKLY AVAILABLE TO CLINICIANS WHO REQUIRE IT

thanks