HR INDUCTION

Welcome Aboard!

New Hire Orientation

March, 2023

Introduction

Leave Details

Using the E-Leave System

Our Company

Probationary Period

Quality Policy

Table of Content

Termination & Resignation

Employee Handbook

Dress Code

Pay, promotion & relocation

Hours of Work & Holidays

Grievance & Disciplinary

Procurement & Claim Limit

Training & Development

HR Forms

Staff Personal Data

HR Team

Table of Content

Confidentiality

Thanks

Internet, MS Teams & Work Email

Products

Grievance & Disciplinary

Procurement & Claim Limit

Training & Development

HR Forms

Staff Personal Data

HR Team

Table of Content

Confidentiality

Thanks

Internet, MS Teams & Work Email

Products

Section

Who we are and what we do

Introduction

20dB Hearing started in 2002 as Gnosis Professional Hearing Services with its first outlet located at Taman Maluri, Cheras. Until today, 20dB Hearing has become the leading hearing aid fitting centres with 27 outlets nationwide.

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Our Company

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Mission

Vision

Values

H - HumbleE - Ethical A - Accountability R - Resilience

To be a blessing for people who requires healthcare services in hearing and speech (re)habilitation, and other related services

• To establish nationwide network of hearing care centers with qualified audiologist and related professionals
• To establish quality, customer focus and continuous improved hearing healthcare and its related services

Quality Policy

We are committed to :

• Provide excellent assessment, consultation and management on hearing impairment including hearing rehabilitation to all our required clients
• Dispense appropriate hearing aid(s) or other hearing-related solutions to our clients by meeting their requirements and expectations
• Provide excellent customer experience and services
• Ensure Quality Management System ISO 9001:2015 is communicated, understood and applied within 20dB Hearing
• Ensure our staff is competent and committed to continual improvement of the quality management system
• Ensure Quality Management System ISO 9001:2015 complies with Malaysia government's related laws or regulations

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21

Section

Our Policies and Culture

Employee Handbook

In order to make everything happens, we need to stick to some basic guiding principles. That's where our policies and procedures come in. It's important that you know what they are and follow them.

Dress Code & Public Image

• A clean and professional appearance in or outside the office
• Dress in appropriate office attire and to behave in a professional, businesslike manner
• Generally, clean and neat clothing is acceptable

1.5 Probationary Period

2.1 Hours of Work & Public Holidays

• The normal working hours are according to each outlets.
• Be punctual for work
• Responsible to inform their own immediate superior when they are late for work with valid reason.
• Tardiness is a no-no.

• Sarawak State

2.1 Hours of Work & Public Holidays

• Sabah State

2.1 Hours of Work & Public Holidays

• Penisular

5.1 Annual Leave ( Sarawak)

Notes: 1) Half day means 4 hours of the day2) Saturday is considered 1 day leave 3) Annual leave is only for Confirmed Employee 4) Application of Annual Leave is based on earned annual leave

5.1 Annual Leave ( Sabah & Penisular)

5.2.2 Sick Leave Entitlements

AWARAESS

CONVERTION

CONSUMER

9,280

17,520

Other Leave Entitlements

5.2.3 Hospitalization Leave - 60 days 5.4 Maternity Leave - 60 days 5.6 Compassionate Leave - 8 days with conditions 5.7 Marriage/Matrimonial Leave - 3 days 5.8 Paternity Leave - 2 days

E-Leave Guide

• Log in using Desktop or Phone App
• Able to apply leave and check your leave balance
• You will be given the link access in your work email

• You can view your leave entitlement here
• Choose the type of leave you want to apply, select the date.
• upload attachment if needed and click the save button
• Your superior will receive notification to approve/disapprove
• You will receive notification upon approve/disapprove

AWARANESS

CONVERTION

CONSUMER

Select Leave

9,280

17,520

17,520

Staff under probation are still not able to apply for annual leave

Leave Cancellation

Please inform your Approving Superior to REJECT the Leave if he/she has yet to approve it. OR Please inform HR to cancel if your Approving Superior has approved the Leave initially.

4.1 Termination

In normal circumstances, notice of termination for the employment shall be given by company/employee according to the notice period written in the Handbook and Letter of Offer. Equivalent amount of salary in-lieu of notice would be payable by either party for a lesser period and is not applicable to DISMISSAL CASES. Employees can not use unpaid leave to offset their last working day.

Missing in action?

Any employee who has been continuously absent from work for more than two (2) consecutive working days without prior leave approved by his immediate superior and has not informed or attempted to inform the company of any reasonable excuse for his absence is liable to instant dismissal without compensation.

8.0 Pay, Promotion 3.1 Relocation

Salaries are usually credited to employee's bank account on the 28th of the month. Details of your salaries are considered private and confidential and should never be disclosed or discussed with other colleagues. The Company will conduct a yearly review of employee's work performance for the year, usually at the end of the year. Employee's will be assessed on their work performance, quality of work, punctuality, attendance and also attitude. This appraisal will determine whether an employee is to be promoted or gets an increment. Relocations do happens when certain departments/outlets need manpower. Employees may be relocated to another department/outlet that require their expertise or services.

Disciplinary

Grievance

All employees are to maintain reasonable standards of work and conduct at all times. In circumstances where an employee fails to meet the reasonable standard of work and conduct, the Company reserves the right to undertake disciplinary action against an employee in accordance to the principal of natural justice.

An employee may encounter problems and differences arising from different aspects of their employment, where most cases can be resolved by informal discussion within the department. But there may be occasions that an employee wishes to pursue the matter through other formal channels in the Company. It is the Company's policy to settle any grievances at the point of origin. Talk to our HR team if you need a listening ear.

Training & Development

AWARANESS

CONVERTION

CONSUMER

9,280

17,520

17,520

The Company encourages training and education for individual development to meet its prime objective of providing excellent and quality service to our customers. Therefore, employee is required to attend and participate in any training organized by and/or nominated by the Company. If an employee requests for training or education assistance programme that cost more than RM5,000, he may be bonded in employment for a period of one (1) year. However, such privilege is subject to the sole and absolute discretion of the CEO. Courses identified by employees must however be relevant and be with the prior approval of his superior and/or the Company.

Work Emails & MS Teams

Every employee will be given an email address for official work purposes. i.e. siti.nurhaliza@20dbhearing.com All official announcements, meetings and group chats by the Company shall be through Microsoft Teams Channel

Products

Throughout the year, the Company will give briefings and training for the products that are offered and sold. Employees may also view the products / items in our webpage or other platforms, such as Lazada/Shopee, Tiktok, Facebook.

Procurement & Claim Limit

Training Request / Nomination

Overtime Request

Travelling/Mileage Claim Form

Medical Claim Form

Staff Travel Requisition

Email to : hr-claim@20dbhearing.com

Remember to fill up the Training Evaluation Form after your training!

HR Forms

HR Teamhr@20dbhearing.com

Evelyn

Jessie

HR Manager

HR Assistant Manager

ContractsPayroll - Malaysia & SingaporeLeave Management - Malaysia & Singapore Group PA & Hospitalization General HR Administration

HR CorrespondenceRecruitment & Training HR Counselling & Disciplinary Compensation & Benefits HR Claims Management HR Policy & Handbook

Email :jessielee@20dbhearing.com

Email :evelyn.lim@20dbhearing.com

THANKYOU!

HR no. : 010-9322068General : hr@20dbhearing.comClaims : hr-claim@20dbhearing.com