WELCOME
CASE STUDY 12
GROUP 5
Index
Report Findings
Background
Feedback
Teleconference
Meeting
01
Background
Creating a world-class port
CREATING A WORLD-CLASS PORT
"An international consortium is developing a major port in India, but the project has hit troubled waters"
— What happened??
Problem
A bottleneck on theroad to growth
Background
TRAFFIC JAM
OUT OF SPACE
+ Info
Problem
A bottleneck on theroad to growth
Background
TRAFFIC JAM
OUT OF SPACE
+ Info
Blake ports Management
PRESS REALEASE
70%
- Blake – Martines
Regarding to schedule
The new deepwater cargo-handling port will be built in three phases over 4 years ( 48 months) as traffic grows and we need 600 acres reclaimed land.
15%
- Gujarati State Government
15%
- Gujararati ports Authority
+ Info
CREATING A
WORLD-CLASS PORT
“ What problems and delays do you anticipate a project of this scope might encounter?”
02
Report Findings
The first phase
Delays to the first phase of Raghavan Port
Summary of findings
change of scope
PROCUREMENT
ROAD CONDITIONS
WEATHER CONDITIONS
WATER AND POWER SUPPLIES
UNDER CONTROL
Procurememt
Change of scope
+ Info
+ Info
OUT OF CONTROL
Water and power supplies
Weather conditions
Road conditions
+ Info
+ Info
+ Info
Solution
Change of scope
Advise a phased opening to the developer and work out a more reasonable opening date.
+ Info
Solution
Road conditions
The partnership to finance and construct the extra major projects of the rail and road links.
+ Info
SOLUTION
Procurement
Weather conditions
Water & Power supplies
Find additional storage space for the steel or negotiate a fixed price for the steel, although the delivery dates changes.
Need to to make modifications to the schedule if there are severe weather conditions
Bring fresh water in via tankers.
Info
Info
Info
03
FEEDBACK
FROM THE TEAM
Meeting
DISCUSSION
CaseStudy
TIME!
PROBLEMS
INTERNET-BASEDAPPLICATIONS
TIME & DEADLINE
PROBLEMS
TIME ZONEs
START
PROBLEMS
TELECONFERENCE
CUSTOMERCOMPLAINTS
REDESIGN & CONTRUCTION
04
MEETING
Task 1
MEETING
LESSONS
PHASE 2-3
creating an efficient and realistic project schedule
Slack time
unrealistic timelines
+ info
+ info
+ info
THE INFORMATION EXCHANGE anD COORDINATION OF TASK
IMPROVE
Organizing face to face meetings
Research and evaluate the capability
Encouraging two-way feedback
TASK 1
IMPROVE
TASK 1
Working practices
Team morale
Communication
- Set reasonable goals
- Set milestones
- Planning and organization priority
- Listening skills
- Nonverbal communication skills
- Effective commnunication
- Team Building Activities
SAFE ATMOSPHERE
TASK 1
DEMOCRATIC MANAGMENT STYLES
- Give input during the decision-making process
- responsible for the final decision
- Both ways, top-down
- Share thinking
05
Teleconference
Task 2
TELECONFERENCE
TASK 2
Cost overruns
Improving communication
New schedule for the first phase
Record-keeping
Improving morale
IMPROVE COMMUNICATION
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS
(DENMARK)
- Weekly progress teleconference
(a monthly face-to-face meeting)
- 2 benefits:
- Saves travel money
- All stakeholders can attend
- Refuse
- Can be resolved over the phone or via email
THE DREDGING COMPANY
(HOLLAND)
THE LEAD CONTRACTOR
(INDIA)
- Face-to-face meetings (the civil engineer)
- Waste times (an urgent issue to discuss)
IMPROVE COMMUNICATION
Hold monthly meeting and through teleconference
Record- keeping
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS
(DENMARK)
- Difficult to use
- Trouble entering crucial information
- Using Internet-based application
THE DREDGING COMPANY
(HOLLAND)
THE LEAD CONTRACTOR
(INDIA)
- Not interesting
- Using e-mail and phone
S1
Less support and maintenance
RECORD KEEPING
Lower technical requirements
S2
+info
SOLUTION 3
RECORD KEEPING
SOLUTION 5
SOLUTION 4
New schedule for the first phase
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS
(DENMARK)
8 months
4 months
THE DREDGING COMPANY
(HOLLAND)
THE LEAD CONTRACTOR
(INDIA)
The monsoon season
A new dredging machine
New schedule for the first phase
6 months
COST OVERRUN
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS
(DENMARK)
- By 10 % over budget to pay our staff overtime -Return first or business class flights to India once a month
THE DREDGING COMPANY
(HOLLAND)
THE LEAD CONTRACTOR
(INDIA)
- Hire at least 100 more construction workers, hire at least 100 more construction workers
- Priotize for new dredging machine ($200,000)
COST OVERRUN
new dredging machine
the Gujarati authorities & the project partners
50/50
over times
Improving morale
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS
(DENMARK)
- Build long term relationship between our company and our customers
- Asking the group for feedback on management style
THE DREDGING COMPANY
(HOLLAND)
THE LEAD CONTRACTOR
(INDIA)
Rewarding employees by bonus is a fantastic way to motivate and inspire workers
IMPROVEMORALE
CONCLUSION
TASK 2
Improve Communication
New schedule 1 phase
Record-keeping
- Less support and maintenance, lower technical requirements
- Reduces costs
- Up to date
- Access the same version
- Hold monthly meeting and through teleconference
Cost Overrun
Improving Morale
- Shared 50/50 between the Gujarati authorities and the project partners
- Machinery, cost for over time workers
- Rewarding employees by bonus is a fantastic way to motivate and inspire workers
Thanks!
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Transcript
WELCOME
CASE STUDY 12
GROUP 5
Index
Report Findings
Background
Feedback
Teleconference
Meeting
01
Background
Creating a world-class port
CREATING A WORLD-CLASS PORT
"An international consortium is developing a major port in India, but the project has hit troubled waters"
— What happened??
Problem
A bottleneck on theroad to growth
Background
TRAFFIC JAM
OUT OF SPACE
+ Info
Problem
A bottleneck on theroad to growth
Background
TRAFFIC JAM
OUT OF SPACE
+ Info
Blake ports Management
PRESS REALEASE
70%
- Blake – Martines
Regarding to schedule
The new deepwater cargo-handling port will be built in three phases over 4 years ( 48 months) as traffic grows and we need 600 acres reclaimed land.
15%
- Gujarati State Government
15%
- Gujararati ports Authority
+ Info
CREATING A
WORLD-CLASS PORT
“ What problems and delays do you anticipate a project of this scope might encounter?”
02
Report Findings
The first phase
Delays to the first phase of Raghavan Port
Summary of findings
change of scope
PROCUREMENT
ROAD CONDITIONS
WEATHER CONDITIONS
WATER AND POWER SUPPLIES
UNDER CONTROL
Procurememt
Change of scope
+ Info
+ Info
OUT OF CONTROL
Water and power supplies
Weather conditions
Road conditions
+ Info
+ Info
+ Info
Solution
Change of scope
Advise a phased opening to the developer and work out a more reasonable opening date.
+ Info
Solution
Road conditions
The partnership to finance and construct the extra major projects of the rail and road links.
+ Info
SOLUTION
Procurement
Weather conditions
Water & Power supplies
Find additional storage space for the steel or negotiate a fixed price for the steel, although the delivery dates changes.
Need to to make modifications to the schedule if there are severe weather conditions
Bring fresh water in via tankers.
Info
Info
Info
03
FEEDBACK
FROM THE TEAM
Meeting
DISCUSSION
CaseStudy
TIME!
PROBLEMS
INTERNET-BASEDAPPLICATIONS
TIME & DEADLINE
PROBLEMS
TIME ZONEs
START
PROBLEMS
TELECONFERENCE
CUSTOMERCOMPLAINTS
REDESIGN & CONTRUCTION
04
MEETING
Task 1
MEETING
LESSONS
PHASE 2-3
creating an efficient and realistic project schedule
Slack time
unrealistic timelines
+ info
+ info
+ info
THE INFORMATION EXCHANGE anD COORDINATION OF TASK
IMPROVE
Organizing face to face meetings
Research and evaluate the capability
Encouraging two-way feedback
TASK 1
IMPROVE
TASK 1
Working practices
Team morale
Communication
SAFE ATMOSPHERE
TASK 1
DEMOCRATIC MANAGMENT STYLES
05
Teleconference
Task 2
TELECONFERENCE
TASK 2
Cost overruns
Improving communication
New schedule for the first phase
Record-keeping
Improving morale
IMPROVE COMMUNICATION
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS (DENMARK)
- Weekly progress teleconference (a monthly face-to-face meeting) - 2 benefits:
THE DREDGING COMPANY (HOLLAND)
THE LEAD CONTRACTOR (INDIA)
IMPROVE COMMUNICATION
Hold monthly meeting and through teleconference
Record- keeping
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS (DENMARK)
THE DREDGING COMPANY (HOLLAND)
THE LEAD CONTRACTOR (INDIA)
S1
Less support and maintenance
RECORD KEEPING
Lower technical requirements
S2
+info
SOLUTION 3
RECORD KEEPING
SOLUTION 5
SOLUTION 4
New schedule for the first phase
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS (DENMARK)
8 months
4 months
THE DREDGING COMPANY (HOLLAND)
THE LEAD CONTRACTOR (INDIA)
The monsoon season
A new dredging machine
New schedule for the first phase
6 months
COST OVERRUN
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS (DENMARK)
THE DREDGING COMPANY (HOLLAND)
THE LEAD CONTRACTOR (INDIA)
COST OVERRUN
new dredging machine
the Gujarati authorities & the project partners
50/50
over times
Improving morale
Hold a Teleconference to discuss the issue and agree the way forward.
TASK 2
THE PROJECT MANAGER (AUSTRALIA)
THE CIVIL ENGINEERS (DENMARK)
THE DREDGING COMPANY (HOLLAND)
THE LEAD CONTRACTOR (INDIA)
Rewarding employees by bonus is a fantastic way to motivate and inspire workers
IMPROVEMORALE
CONCLUSION
TASK 2
Improve Communication
New schedule 1 phase
Record-keeping
Cost Overrun
Improving Morale
Thanks!