How to Give Bad News in a Right Way

How To Give Bad News In A Right Way

Start

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You can deliver only bad news.

You can deliver the bad news between separate pieces of good news.

You can deliver constructive feedback.

PIXEL QUIZ

question 1/5

How do you give bad news correctly by using the sandwich method?

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FEEDBACK

You deliver bad news between compliments or positive remarks in the Sandwich Method.

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1. Identify the good news.2. Outline positive outcome. 3. Present the facts.

1. Present the facts. 2. Identify the good news. 3. Outline positive outcome.

1. Identify the good news.2. Present the facts. 3. Outline positive outcome.

PIXEL QUIZ

QUESTION 2/5

The Sandwich Method is one way to deliver bad news and place the three steps into the correct order.

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FEEDBACK

Step one: Identify some good news, find something positive related to the bad news and open your interaction with this. Step two: Present the facts, open this part of the interaction with ‘unfortunately’ or ‘however,’ and provide evidence. Step three – Outline positive outcomes, use the bad news you deliver as a learning point for your team, and implement steps to prevent it from happening again.

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Empathetic.

Direct and sincere.

Apologetic.

PIXEL QUIZ

QUESTION 3/5

When delivering the facts, it is essential to be...

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FEEDBACK

When you are delivering the facts the tone of your voice needs to be direct and sincere, as opposed to being apologetic and waving your hands.

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Think about the ways you could damage morale.

Understand the situation better.

Try and limit the amount of time you give bad news.

PIXEL QUIZ

QUESTION 4/5

How can you minimise the negative effects of bad news on morale when you deliver it?

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FEEDBACK

When you are delivering the facts the tone of your voice needs to be direct and sincere, as opposed to being apologetic and waving your hands.

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It puts everybody's mind is at ease when it's done.

It provides your team with an opportunity to learn.

It allows you to express your feelings.

PIXEL QUIZ

QUESTION 5/5

The outlining of a positive outcome is important because...

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FEEDBACK

Outline positive outcomes, use the bad news you deliver as a learning point for your team, and implement steps to prevent it from happening again.

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CONGRATS!

START OVER?

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Invasion!

TRY AGAIN

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