How to Close a Difficult Conversation

QUIZ

How to Close A Difficult Conversation

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01/03

When closing a difficult conversation, you should brainstorm different solutions. By doing this, you

Encourage the other person to engage with the idea, which will lead to a less awkward conclusion.

Reinforce the points you have just discussed.

Ensure good practice and protect yourself in the future.

01/03

FEEDBACK

Brainstorming solutions might help you make suggestions on outcomes or brainstorm different solutions. Building the solution around the other person's request encourages the other person to engage with the idea, leading to a less awkward closing. A difficult conversation must end with a solution. Otherwise, this will lead to more challenging conversations in the future.

02/03

What is the best thing to do at the end of a difficult conversation?

Summarise what has been discussed.

End the conversation abruptly.

Build a solution.

02/03

FEEDBACK

Summarise the discussion, agree on future actions, and who will be responsible for them. By saying 'thank you at the end of the meeting, you do not reinforce the points you had just discussed. At the end of the discussion, both parties should be clear about where they stand. Lastly, thank the person for their time and outline the actions you need them to take.

03/03

What is good practice to do at the end of a difficult conversation?

To suggest outcomes to the meeting.

To write down notes discussed during the meeting.

To understand what the other person's view is.

03/03

FEEDBACK

It is an excellent practice to take notes at meetings since these notes can protect you if any disciplinary action or harassment claims.

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