Vpass process
Agents must VPASS an account at the beggining of every interaction prior to disclosing account information, This is required for privacy and security on a customer's account.
This is required to validate that we are talking with the owner of the account an making sure that any changes or requests actions are consentednt by the owner.
Let review our VPASS process
For reference: VPASS Process
RADAR WORLD MAP
Amy Huembes
Created on August 26, 2022
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Transcript
Vpass process
Agents must VPASS an account at the beggining of every interaction prior to disclosing account information, This is required for privacy and security on a customer's account.
This is required to validate that we are talking with the owner of the account an making sure that any changes or requests actions are consentednt by the owner.
Let review our VPASS process
For reference: VPASS Process