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BASIC INFOGRAPHIC

Kailey Terracciano

Created on August 25, 2022

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Transcript

Learning more about Field Service Technicians

We held 5 user interviews to learn more about field service technician's workflows and pain points in their day-to-day activities.

  1. How might inexperienced technicians access information?
  2. How can we empower success collaboration with mixed reality?
  3. What are the primary pain points FSTs experience on a daily basis?

We wanted to address the following research goals in our user interviews:

Research Goals

These are the main insights that stood out to us as we gathered and analyzed our research:

RESEARCH INSIGHTS

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04

Time Management

Information Gathering

Information Management

Documentation Process

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Hover over each insight to learn more information