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When to log a message - US
Training Team
Created on August 24, 2022
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Transcript
Top Tips - When to log a call
One
Don't
97-98%
FaM
Choose
log calls under 5 seconds
call at a time
calls logged
Finishing a Message
a diary
As we don't log calls under 5 seconds, your calls logged should sit at this %
If you have a genuine silent call or want to no message a call - select a diary before doing so
You can only take and log one call at a time
There is no need to log these calls, just wait until your next call comes through
Only log calls if RITA presents you with FaM