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SERVICE CULTURE
Knowing how to serve customers, meet and exceed their expectations and create a memorable experience in any circumstances is a vital part of our work. Whether you work in a coffee shop, restaurant or a warehouse, serving customers is a huge part of every shift – without customers there would be no work to start with…
In Service Culture section, you have access to:
- 'Going the Extra Mile' service training
- Service culture where you can learn more about Customer Service & Customer Experience
- Skills to succeed gives you an overview of the retail and hospitality industry and learning resources to take you through the most desired skills:
- communication
- emotional inteligence
- teamwork & working with others
Ready to continue? Click on a picture to discover another section
OUR BRANDS, PRODUCTS & OPERATIONS
In this section of Academy, you can find training materials for individual brands, learn more about our products and how things are done here in SSP...
- Brand training section has training materials for individual brands
- Go to Product training, if you want to learn more about
- history of coffee
- how to prepare different kinds of coffee
- how to pour a great latte art
- wine
- champagne
- whiskey
- pouring a perfect pint
3. In SSP Way section, you can find more about how things are done in SSP. Complete SSP specific eLearning modules, read through policies and learn more about business processes.
Ready to continue? Click on a picture to discover another section
YOUR DEVELOPMENT
Ready to move forward with your career? Then this section is for you... Becoming the best you can be means understanding yourself, having insights into how others perceive you and building a great development plan. Search this section for content to support self-awareness and personal development.
In Your Development section, you can:
- Discover and Develop You: work through resources that will help you understand your learning style, setting objectives and understanding how to set and achieve your goals
- Learn about Apprenticeships. Understand the programmes and what Apprenticeships we offer in SSP
- Team Leader Development: this section is for you, if you are ready to learn more about leading and managing a shift and take on extra responsibilities related to Team Leader role (note: while anyone can access this section, you can only become a Team Leader if your manager agreed with you taking on the role)
Ready to continue? Click on a picture to discover another section
TAKE CARE OF YOU
Working in our units if not easy. There is lots of presure on making sure our customers are happy while units are clean, stocked and everything is running smoothly. While it looks easy, it can bring huge amount of stress. Your wellbeing is very important to maintaining a healthy work/life balance, so in this section we are giving you some tips on how to take care of you
Spend some time taking care of you in this section. We prepared following topics:
- Wellbeing: this section covers various aspects of wellbeing including change management and finacial health
- Concentrate on yourself with the Body & Mind section. Do some yoga or meditation and get a better understanding of mental health.
- Managing Stress: whether the stress is personal or work related, there are tips that can help you cope. Discover them in this topic.
Ready to continue? Click on a picture to discover another section
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LEADERSHIP & PEOPLE SKILLS
Great leaders at SSP have a range of skills, knowledge and behaviours to support them. Here you will find content, aligned to the SSP Leadership Competencies, that will help you to develop and expand your leadership and people skills.
Ready to continue? Click on a picture to discover another section
Topics covered in this section are linked to following competency areas:
- Leading & Developing Others
- Communications, Infuencing & Negotioation
- Creating Collaborative Relationships
- Thinking, Problem Solving & Analysis
- Planning & Delivering Results
Each topic has content suitable for colleagues new to the competentcy - look for "an introduction" content. If you already have some knowledge and skills and want to refresh or improve this, the "greater depth" is for you.
BUSINESS & MANAGEMENT SKILLS
To be effective in any role requires a range of technical and business skills – with the underpinning knowledge of our systems and procedures. This section provides training to help you gain new skills, or expand your existing ones, of the systems and processes used at SSP.
Ready to continue? Click on a picture to discover another section
Topics covered in this section are linked to following competency areas:
- Finance & Commercial Acumen
- Business Systems & IT (Microsoft tools / Kronos / Lynx / Ostara
- Personal Effectiveness
- Compliance (Anti-Bribery & corruption / GDPR / Whistleblowing / Health Safety etc.)
- The SSP Way (SSP specific content - TM & TL training, business processes, policies, High Five, eLearning modules)
Finance&Commercial Acumen and Personal Effectiveness topics have content suitable for colleagues new to the competentcy - look for "an introduction" content as well as for colleagues with some knowledge and skills who want to refresh or improve this - browse through the "greater depth".
DISCOVER & DEVELOP YOU
Becoming the best you can be means understanding yourself, having insights into how others perceive you and building a great development plan. This section offers a collection of content to support self-awareness, personal development and wellbeing.
Ready to continue? Click on a picture to discover another section
In Discover You section, you can find a coaching tool and resources related
- to motivation,
- goals setting
- understanding personal brand and more
Remember to toke some time to Take Care of You. In this section you can find articles and videos related to your wellbeing:
- stress management
- yoga & meditation
- change management
- mental health
- financial health
Once you discovered what you want to achieve, Develop You section helps you with self-development and professional development. Read through resources related to:
- mentoring
- receiving feedback
- performance reviews and more
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Transcript
Start by clicking on your Academy homepage
There are four Content tiles on your homepage. Click on the tiles for more information:
Back
SERVICE CULTURE
Knowing how to serve customers, meet and exceed their expectations and create a memorable experience in any circumstances is a vital part of our work. Whether you work in a coffee shop, restaurant or a warehouse, serving customers is a huge part of every shift – without customers there would be no work to start with…
In Service Culture section, you have access to:
Ready to continue? Click on a picture to discover another section
OUR BRANDS, PRODUCTS & OPERATIONS
In this section of Academy, you can find training materials for individual brands, learn more about our products and how things are done here in SSP...
3. In SSP Way section, you can find more about how things are done in SSP. Complete SSP specific eLearning modules, read through policies and learn more about business processes.
Ready to continue? Click on a picture to discover another section
YOUR DEVELOPMENT
Ready to move forward with your career? Then this section is for you... Becoming the best you can be means understanding yourself, having insights into how others perceive you and building a great development plan. Search this section for content to support self-awareness and personal development.
In Your Development section, you can:
Ready to continue? Click on a picture to discover another section
TAKE CARE OF YOU
Working in our units if not easy. There is lots of presure on making sure our customers are happy while units are clean, stocked and everything is running smoothly. While it looks easy, it can bring huge amount of stress. Your wellbeing is very important to maintaining a healthy work/life balance, so in this section we are giving you some tips on how to take care of you
Spend some time taking care of you in this section. We prepared following topics:
Ready to continue? Click on a picture to discover another section
There are three Content tiles on your homepage. Click on the tiles for more information:
Back
LEADERSHIP & PEOPLE SKILLS
Great leaders at SSP have a range of skills, knowledge and behaviours to support them. Here you will find content, aligned to the SSP Leadership Competencies, that will help you to develop and expand your leadership and people skills.
Ready to continue? Click on a picture to discover another section
Topics covered in this section are linked to following competency areas:
Each topic has content suitable for colleagues new to the competentcy - look for "an introduction" content. If you already have some knowledge and skills and want to refresh or improve this, the "greater depth" is for you.
BUSINESS & MANAGEMENT SKILLS
To be effective in any role requires a range of technical and business skills – with the underpinning knowledge of our systems and procedures. This section provides training to help you gain new skills, or expand your existing ones, of the systems and processes used at SSP.
Ready to continue? Click on a picture to discover another section
Topics covered in this section are linked to following competency areas:
Finance&Commercial Acumen and Personal Effectiveness topics have content suitable for colleagues new to the competentcy - look for "an introduction" content as well as for colleagues with some knowledge and skills who want to refresh or improve this - browse through the "greater depth".
DISCOVER & DEVELOP YOU
Becoming the best you can be means understanding yourself, having insights into how others perceive you and building a great development plan. This section offers a collection of content to support self-awareness, personal development and wellbeing.
Ready to continue? Click on a picture to discover another section
In Discover You section, you can find a coaching tool and resources related
Remember to toke some time to Take Care of You. In this section you can find articles and videos related to your wellbeing:
Once you discovered what you want to achieve, Develop You section helps you with self-development and professional development. Read through resources related to: