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Call drivers
Natalia Cabrera
Created on August 9, 2022
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Transcript
Coffee
Food Processing
23,007
Coffee doesn't flow
Accessories ordering
Damaged/ broken parts
Does not switch on
21,629
Display error mesage
1,053
986
3,451
18,433
Leaking water/oil/gas/steam
Cooling
13,503
Damaged/broken parts
Damaged/ broken parts
Display error message/lights
9,178
Doesn't follow function/programs
Does not cool
7,204
Grinding problems
Top Call Drivers
5,819
6,875
4,247
Cooking
E-commerce
Coffee has the greatest volume in inbound calls
Technical issues on website
Display error message/lights
Doesn't switch on
Damaged/ broken parts
'My order' information
Return
67.31% of the calls offered are for Coffee inquiries or troubleshooting
812
895
505
4,751
824
757
The next category in call drivers is Cooling with 20.83%
Kitchen
Promotions
Damaged/ broken parts
Registration subscription
Info promo & campaign
Doesn't switch on
Collecting
Other
26
10
14
400
402
40